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Sr. Associate Account Management

Sutherland

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Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with SIEM? Tell me one thing you learned the hard way.
  3. Tell me about yourself, and why this role is the right next step.
  4. Tell me about a problem you solved at work that you are proud of.
  5. Tell me about a time you disagreed with your manager. What happened?

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Key Responsibilities: Monitor and investigate inbound/outbound email traffic for spam, phishing, spoofing, and abuse patterns Perform log analysis using Splunk to identify anomalies, suspicious behavior, and emerging threats Execute mitigation actions (blocking, quarantining, escalation) in line with defined SOPs Validate email authentication protocols (SPF, DKIM, DMARC) and flag discrepancies Support incident response by documenting findings, maintaining audit trails, and escalating critical risks Adhere to SLAs, quality benchmarks, and compliance standards in a 24x7 operational environment Collaborate with internal teams and external vendors for issue resolution and trend tracking Required Skills & Qualifications: 2+ years of experience in email operations, Trust & Safety, or SOC environments Working knowledge of SMTP, SPF, DKIM, DMARC, and email delivery infrastructure Hands-on experience with Splunk for log analysis Strong analytical, investigative, and problem-solving skills Ability to work in shifts within a 24x7 environment All your information will be kept confidential according to EEO guidelines.

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Listed on smartrecruiters · posted 2026-09-10. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.