Network Security Operations Center Operations Supervisor

Primary Function of Position: We are seeking a motivated and proactive Network Security and Operations Center Operations Supervisor to join our dynamic team in a full-time role with opportunities for growth based on performance and organizational needs. This role is responsible for ensuring 24/7 operational coverage, managing performance metrics and KPIs, scheduling shifts, and fostering a collaborative team environment. The supervisor will play a key role in maintaining the security and integrity of essential operations, coordinating with cross-functional teams, and driving operational excellence. Essential Job Duties Ensure 24/7 staffing coverage for cybersecurity operations, managing recruitment, onboarding, and retention of analysts to meet operational needs. Develop, track, and report on key performance indicators (KPIs) and metrics, such as incident response times, alert resolution rates, and system uptime. Create and manage shift schedules to maintain continuous monitoring, balancing team workloads and accommodating employees requests with business needs. Collaborate with cybersecurity, network engineering, and leadership teams to align operational goals. Communicate performance updates, incident summaries, and staffing needs clearly to stakeholders through reports and briefings. Conduct performance evaluations, identify training needs, and support professional development for team members. Maintain compliance with cybersecurity policies and frameworks Required Skills and Experience Qualifications: Experience: Previous experience in a cybersecurity, network monitoring, or security operations role is preferred. Familiarity with incident response procedures and network protocols is highly desirable. Technical Skills: Basic understanding of cybersecurity principles, network environments, and network monitoring tools. Experience with security information and event management (SIEM) systems is a plus. Collaboration: Strong ability to work independently and as part of a team, with excellent communication skills to engage both technical and non-technical stakeholders. Attention to Detail: Exceptional organizational skills and a meticulous approach to documenting incidents, following processes, and meeting deadlines. Ability to handle multiple tasks and prioritize in a fast-paced setting. Strong analytical and problem-solving skills. Team Leadership: Proven experience leading or supervising technical teams, including mentoring analysts, assigning tasks, and conducting performance evaluations. Shift Management: Ability to manage 24/7/365 operations, including coordinating shift schedules and ensuring proper staffing coverage. Decision‑Making Under Pressure: Strong ability to make timely, high‑impact decisions during security incidents or outages. Training & Development: Ability to upskill team members, deliver training sessions, and promote a learning culture. Required Education and Training Education: A degree or certification in cybersecurity such as SANS, information technology, or a related field is preferred but not required with demonstrated experience. Strong English Written and Verbal Communication Skills The ideal candidate must demonstrate exceptional proficiency in both written and verbal English communication. This includes the ability to: Clearly and concisely articulate ideas in meetings, presentations, and discussions. Produce well structured, grammatically accurate written materials such as reports, emails, and documentation. Adapt communication style based on audience—technical, non-technical, leadership, or cross functional teams. Actively listen, ask clarifying questions, and provide thoughtful responses. Communicate complex or technical concepts in a simplified and approachable manner. Maintain professionalism and clarity in both synchronous and asynchronous communication channels. Working Conditions None Preferred Skills and Experience Knowledge of SIEM tools (e.g., Splunk, ArcSight) or network monitoring platforms. Exposure to cybersecurity frameworks such as NIST, ISO 27001, or MITRE ATT&CK. Familiarity with critical infrastructure systems or industrial control systems (ICS) is a plus. A passion for cybersecurity and a proactive mindset in identifying and mitigating risks. Intuitive es un empleador que brinda igualdad de oportunidades de empleo. Proporcionamos igualdad de oportunidades de empleo a todos los solicitantes y empleados cualificados, y prohibimos cualquier tipo de discriminación y acoso, independientemente de su raza, sexo, condición de embarazo, orientación sexual, identidad de género, origen nacional, color, edad, religión, condición de veterano protegido o de discapacidad, información genética o cualquier otra condición protegida por las leyes federales, estatales o locales aplicables. Aviso sobre los Controles de Exportación de EE. UU.: De acuerdo con las Regulaciones de Administración de Exportaciones de EE. UU. (15 CFR §743.13(b)), algunos puestos en Intuitive Surgical pueden estar sujetos a controles de exportación de EE. UU. para candidatos que sean nacionales de países actualmente bajo embargo o sanciones. Cierta información que usted proporcione como parte de la solicitud será utilizada para determinar si Intuitive Surgical necesitará (i) obtener una licencia de exportación del gobierno de EE. UU. en su nombre (nota: el proceso de obtención de la licencia puede tardar entre 3 y más de 6 meses) o (ii) implementar un Plan de Control de Tecnología (“TCP”, por sus siglas en inglés) (nota: normalmente este paso agrega 2 semanas al proceso de contratación). Para cualquier puesto en Intuitive sujeto a controles de exportación, las ofertas finales están condicionadas a la obtención de una licencia de exportación aprobada y/o a la ejecución de un TCP antes de la fecha de inicio del empleado potencial, la cual puede o no ser flexible, y dentro de un plazo que no obstaculice de manera irrazonable la necesidad de contratación. Si aplica, los candidatos serán notificados e instruidos sobre cualquier requisito relacionado con estos fines. Este puesto puede cubrirse con un nivel de puesto diferente al indicado aquí, según las necesidades del negocio y/o la experiencia, los conocimientos y las habilidades del candidato o la candidata seleccionado. La compensación se basará principalmente en el nivel del puesto en el que se cubra el rol y en las cualificaciones del candidato o la candidata, de conformidad con la legislación aplicable.