HR Advisor

The HR Service Advisor has an important role in delivering an excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests. If you are passionate about creating a great employee experience, this role is for YOU! What you'll be doing HR Service Advisor is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service advisor provides answers to frequent questions related to e.g., HR policies, processes and systems and executes transactions unavailable through self-service. Complex queries may need to be escalated to specialists. Complete requests from employees, creating written documents when required to meet regional laws or compliance Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes Following process mapping and ensuring standard practices are implemented. Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration What We're Looking for 2+ years of experience in a HR Shared Services/ Delivery Centre environment would be an added advantage Good command of the English Language; in both written and oral communication In using MS Office; with knowledge of Oracle an added advantage Possess good team spirit and ability to work independently Systematic with ability to initiate process improvements and “challenge” current practices and bring the necessary support to its stakeholders Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Benefits/Perks: Hybrid work arrangement: You will divide your time between working remotely and working from the office. You will work from the office at least two days per week. You and your manager will agree on your office days, taking business and client needs into consideration. Inclusive paid leave People-first and inclusive workplace Career growth opportunities Exposure to diverse, global teams #LI-Hybrid Recruitment Fraud Awareness - Experian's recruitment process is conducted only through authorised channels. Recruitment communications will only be sent from an @ experian.com email address. Experian will never ask candidates to make any payment as part of an application, interview, assessment, onboarding, or recruitment process. To apply for roles or verify opportunities, please visit experian.com/careers . Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here