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Customer support - Hospitality account - YA

Sutherland

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This role on the market

59 open hospitality roles across 21 companies are on ApplySarthi right now.

What hospitality roles keep asking for: AWS (14%) — counted across their open postings here.

Sutherland has 423 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for hospitality roles keep coming back to AWS. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. Tell me about an angry customer you handled. What did you say?
  3. How do you handle a problem you do not know the answer to?
  4. How do you decide which ticket to work on first?
  5. Tell me about feedback from customers that you passed on to the product team.

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Practise the Customer support - Hospitality account - YA at Sutherland interview free →

This is a full-time on-site role located in Alexandria for a Customer Service Specialist. The Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction. Day-to-day responsibilities include handling customer interactions, providing tailored solutions, and ensuring a positive customer experience through effective communication and professional phone etiquette. Fresh Grads & Dropouts can apply Fluency in English is a MUST! B2/C1 Strong skills in Customer Service and Customer Support Proven ability to enhance Customer Satisfaction and Customer Experience Problem-solving, active listening, and attention to detail Flexibility with night & overnight shifts is a must Proficiency in professional Phone Etiquette and communication techniques is a plus All your information will be kept confidential according to EEO guidelines.

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Listed on smartrecruiters · posted 2026-08-17. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.