ApplySarthi Match jobs to your CV

Customer Support Associate – Polish & English | Telecom Project

Sutherland

Make my CV for this job, freeView job and applyYour CV, rewritten for this role using only your real experience. Sign in with Google and upload your CV. Nothing to install.

Skills named in this job

Read from the description itself, not inferred.

This role on the market

3,140 open customer roles across 443 companies are on ApplySarthi right now, most of them in Bengaluru (60), Delhi NCR (58), Hyderabad (35).

What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

CRM jobs

Sutherland has 423 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with CRM? Tell me one thing you learned the hard way.
  3. How do you handle a problem you do not know the answer to?
  4. How do you decide which ticket to work on first?
  5. Tell me about feedback from customers that you passed on to the product team.

Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.

Practise the Customer Support Associate – Polish & English | Telecom Project at Sutherland interview free →

🎯 About the Role Join our team supporting customers of a leading international telecommunications provider. You’ll provide inbound customer support via phone, email, and chat , helping customers with everyday service needs such as SIM activation, top-ups, roaming, and account inquiries . No sales or upselling — your focus is on solving customer issues and delivering a great experience. ✅ What You’ll Do Handle customer inquiries through voice and non-voice channels Resolve service-related issues and aim for first-contact resolution Provide clear, professional, and empathetic support Accurately document customer interactions Follow established processes and procedures 🧠 What We’re Looking For Must-have: Polish – C1 English – B2 Undergraduate, graduate, postgraduate education or equivalent Strong communication and computer skills Availability to work on shifts Monday–Saturday, 09:00–18:00 Nice to have: Customer service, BPO, or telecommunications experience Experience with CRM/ticketing systems Strong problem-solving and customer-focused mindset 🎁 What You’ll Get What We Offer Competitive salary + performance bonus Additional health insurance Food vouchers Paid training and onboarding Relocation support for eligible candidates moving to Sofia Ongoing learning and career development International and supportive work environment Work model: Onsite – Sofia Working hours shifts : Monday–Saturday, 10:00–19:00 Channels: Voice, email & chat If you’re fluent in Polish and enjoy helping people, we’d love to hear from you. Apply now and start your journey with Sutherland! All your information will be kept confidential according to EEO guidelines.

Match this job to your CV

ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.

Check my match →

Similar open roles

Need answers during your interview? Try Live Sarthi.

Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.

Try Live Sarthi free →

A Windows app, from the same team as ApplySarthi.

Listed on smartrecruiters · posted 2026-09-14. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.