ApplySarthi

Customer Care Representative (English)

Sutherland

Tailor my CV for this job, freeView job and applyYour CV rewritten for this role, from your real experience. Sign in with Google, nothing to install.

Got this interview? Our apps help you get the job.

This role on the market

3,101 open representative roles across 417 companies are on ApplySarthi right now, most of them in Bengaluru (29), Pune (9), Hyderabad (7).

What representative roles keep asking for: CRM (22%), Salesforce (22%), SaaS (12%) — counted across their open postings here.

Sutherland has 438 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

Interviews for representative roles keep coming back to CRM, Salesforce, SaaS. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. How do you explain a technical problem to a customer who is not technical?
  3. Tell me about an angry customer you handled. What did you say?
  4. How do you handle a problem you do not know the answer to?
  5. How do you decide which ticket to work on first?

Prep Sarthi gives you a free mock interview: an AI interviewer asks you questions like these out loud, from your own CV and this job, and shows your score and your weakest answer.

Practise the Customer Care Representative (English) at Sutherland interview free →

This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role. Benefits: First waves = higher promotion chances Competitive package Fully paid training Medical and social insurance coverage Night/overnight shift allowance 24/7 company-provided transportation Clear career development Strong Interpersonal Skills, such as effective communication and relationship-building Ability to handle customer complaints professionally and provide empathetic support Fluency in English Flexibility with night and overnight shifts Unviersirty graduate Previous experience in sales is mandatory

Match this job to your CV

ApplySarthi scores your CV against this role, shows the skills you are missing, and writes a tailored version for the application.

Check my match →

Similar open roles

Need answers during your interview? Try Live Sarthi.

Live Sarthi, an Interview Sarthi app, shows answer suggestions during the call.

Try Live Sarthi free →

A Windows app, from the same team as ApplySarthi.

Listed on smartrecruiters · posted 2026-11-09. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.