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Consultant - Customer Service

Sutherland

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What customer roles keep asking for: Customer success (29%), SaaS (17%), Account management (16%) — counted across their open postings here.

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Preparing for this interview

Interviews for customer roles keep coming back to Customer success, SaaS, Account management. Practise those questions before you sit with Sutherland.

Questions you are likely to be asked

  1. Why do you want to join Sutherland?
  2. What is your experience with Account management? Tell me one thing you learned the hard way.
  3. Tell me about feedback from customers that you passed on to the product team.
  4. How do you explain a technical problem to a customer who is not technical?
  5. Tell me about an angry customer you handled. What did you say?

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Job Description: Provide professional and empathetic support to customers primarily via live chat with rare need to make outbound voice contacts (less than 1%) as of now. Troubleshoot common technical issues relating to content streaming services. For example: device compatibility and login errors. Guide customers through account management and billing inquiries. Maintain accurate records of customer interactions. Stay informed on product updates and policies to provide accurate information. Requirements: Excellent communication skills in Indonesian and English (verbal and written). Preferably 1 to 2 years of experience in CSAT-focused customer service. Willing to work on shifts 9am-11pm (including weekends). 5 working days, 2 days off (40 hours per week) Willing to work 100% Work from Office, onsite in Bangsar South, Kuala Lumpur. *There is no hybrid mode possible for the position.

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Listed on smartrecruiters · posted 2026-09-14. ApplySarthi collects openings and links to application pages; the role is advertised by Sutherland, not by us.