ApplySarthi

Talkdesk Technical Lead/SME

Zensar

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  1. Why do you want to join Zensar?
  2. What is your experience with Agile? Tell me one thing you learned the hard way.
  3. Tell me about yourself, and why this role is the right next step.
  4. Tell me about a problem you solved at work that you are proud of.
  5. Tell me about a time you disagreed with your manager. What happened?

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Mandatory exp/skills: Hands on exp. of designing and implementing technical solutions using Talkdesk CCaaS. Experience in integration of Talkdesk using the built-in and custom connectors (e.g. Zendesk). Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools. Good understanding of the contact center fundamentals, SIP/VoIP, and skills-based routing rules Exp. in handling direct customer &/ product owner &/ partner - communication. Exp. in SCRUM set up, aware of the ceremonies. Strong process orientation, structured and well organized. Excellent communication skills, analytical, problem-solving skills and handling escalations. Very good interpersonal skills, team management and leadership skills. Nice to have exp/skills: Exp. of handling SA customers. Talkdesk Certification (Admin or Architect) Mandatory exp/skills: Hands on exp. of designing and implementing technical solutions using Talkdesk CCaaS. Experience in integration of Talkdesk using the built-in and custom connectors (e.g. Zendesk). Strong understanding of REST APIs, JSON, OAuth/SAML, and iPaaS integration tools. Good understanding of the contact center fundamentals, SIP/VoIP, and skills-based routing rules Exp. in handling direct customer &/ product owner &/ partner - communication. Exp. in SCRUM set up, aware of the ceremonies. Strong process orientation, structured and well organized. Excellent communication skills, analytical, problem-solving skills and handling escalations. Very good interpersonal skills, team management and leadership skills. Nice to have exp/skills: Exp. of handling SA customers. Talkdesk Certification (Admin or Architect)

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Listed on oraclehcm · posted 2026-09-20. ApplySarthi collects openings and links to application pages; the role is advertised by Zensar, not by us.