Strategic Transformation Lead – Credit Card Rewards (focus fraud and misuse)

Help shape and deliver strategic change across credit card rewards operations, starting with fraud and misuse. You will bring structure and measurable outcomes to complex, cross-functional challenges. You will redesign end-to-end operational processes and translate opportunities into practical solutions. Working with partners across product, operations, technology, data, and risk, you will simplify and automate workflows while strengthening controls and improving customer and employee experiences. Job summary As an Operations transformation lead – Credit card rewards (fraud and misuse), you will own strategy and execution for complex operational transformation work that reduces fraud and misuse and improves performance. You will define future-state processes and capabilities, translate them into an executable roadmap, and drive delivery from problem definition through measurable outcomes. You will partner across product, operations, technology, data and analytics, risk, fraud, and other stakeholders to deliver sustainable change. Job responsibilities Set transformation goals, roadmap, governance, operating cadence, and success metrics for the fraud and misuse workstream Translate complex business problems into executable solutions by evaluating options and trade-offs across customer impact, operational feasibility, risk, compliance, and economics Redesign end-to-end operational processes by streamlining workflows and identifying opportunities for automation and technology enablement in partnership with functional experts Drive root-cause problem solving and cross-functional execution by aligning stakeholders on priorities, decisions, ownership, dependencies, and delivery timelines Establish performance management and program reporting, including benefits tracking, key risks, decisions, dependencies, and forward priorities Required qualifications, capabilities and skills 8 years of experience in transformation, management consulting, business transformation, operating model design, or other cross-functional change roles with ownership from strategy through execution Demonstrated ability to turn ambiguous problems into structured strategies, future-state designs, roadmaps, and executable plans Proven experience leading large-scale, cross-functional transformation and aligning senior stakeholders across multiple organizations Ability to evaluate options, quantify trade-offs, build business cases, and drive decisions using data and analysis Experience simplifying and redesigning operational processes, including streamlining workflows and identifying automation opportunities Ability to partner effectively with data, analytics, and technology experts to inform solutions and enable operational change Experience establishing governance, success metrics, benefits tracking, and mechanisms to sustain outcomes Preferred qualifications, capabilities and skills Experience in fraud strategy, misuse/abuse, fraud operations, controls, risk, or related domains, including translating domain challenges into executable solutions Experience in credit cards, rewards/loyalty programs, payments, or other complex financial services environments Strong data and analytical acumen, including using insights to structure problems, identify opportunities, and inform decisions Familiarity with data-driven detection, monitoring, case management, operational controls, or treatment strategies Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire