ApplySarthiSERVICE DESK-SERVICE DESK
Zensar
Zensar is also hiring for this role in India.
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This role on the market
3,143 open service roles across 211 companies are on ApplySarthi right now, most of them in Bengaluru (72), Delhi NCR (67), Hyderabad (53).
- Service MechanicOtis
- Analyst - Service Desk 5BGenpact · hyderabad
- Service Operations SpecialistAmeriprise
Zensar has 226 open roles listed here.
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Counted across 14 company job boards, updated as roles open and close.
Preparing for this interview
3,143 open service roles are hiring right now across 211 companies, mostly in Bengaluru — so the questions repeat. Practise them before you sit with Zensar.
Questions you are likely to be asked
- Why do you want to join Zensar?
- What is your experience with ServiceNow? Tell me one thing you learned the hard way.
- How do you decide which ticket to work on first?
- Tell me about feedback from customers that you passed on to the product team.
- How do you explain a technical problem to a customer who is not technical?
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Practise the SERVICE DESK-SERVICE DESK at Zensar interview free →As a Service Desk Associate, you will be the primary point of contact for end-users, offering technical support and resolving a range of IT-related issues. Your role is crucial in maintaining efficient and effective IT operations, ensuring our users receive timely and professional assistance. 1 to 7 years of experience in an L1 Technical Service Desk or IT Helpdesk role is essential. ITIL V3 Foundation or ITIL 4 Foundation Certification is a mandatory requirement. Experience in a 24x7 support environment with rotational shifts is preferred. Strong proficiency in ITSM tools like ServiceNow, ManageEngine, or similar platforms. Excellent technical skills in Windows administration, Microsoft 365 Suite, Active Directory, and VPN troubleshooting. Remote support tools expertise and a solid understanding of basic networking concepts. Strong communication skills, both verbal and written, are a must. A customer-centric approach and the ability to manage multiple tasks simultaneously. Analytical mindset with problem-solving abilities, working independently and within a team. Stakeholder management skills and a professional demeanor when interacting with customers.
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Listed on oraclehcm · posted 2026-10-12. ApplySarthi collects openings and links to application pages; the role is advertised by Zensar, not by us.