Senior Program Manager- Wholesale Lending Services

Join Wholesale Lending Services and help shape how commercial real estate servicing executes at scale. You’ll lead high-impact initiatives that connect operations, technology, controls, and reporting into a cohesive delivery engine. This role offers broad visibility, senior stakeholder engagement, and the ability to drive measurable outcomes. Job Summary As a Senior Program Manager within Wholesale Lending Services – Real Estate & Collateral (WLS-RE&C), you oversee and coordinate a portfolio of cross-functional initiatives to ensure alignment, reuse, and delivery against business goals. You partner with leaders and stakeholders to define critical operating tasks, track progress, and communicate status to leadership teams. You evaluate current-state processes, recommend improvements, and support operational readiness across the commercial real estate & collateral platform. Job Responsibilities Support long-term strategy by defining operating tasks, monitoring progress, and providing status updates to WLS leadership. Collaborate across departments to execute against WLS-RE&C priorities and resolve delivery dependencies. Serve as the single point of contact for an assigned WLS-RE&C project portfolio. Prioritize reporting, technology, and automation requests with the WLS-RE&C Leadership Team and key partners. Document current-state operational processes across the organization to establish baselines and controls. Evaluate processes for information gaps and inefficiencies, recommending actions to improve effectiveness. Analyze operational data and workflows to drive measurable productivity and risk-reduction outcomes. Develop and support training for new processes and procedures across WLS-RE&C. Contribute to quality control discussions, testing coordination, and evaluation activities as needed. Coordinate operational readiness activities with WLS teams and RE&C business functions to meet timelines. Execute additional duties and project work as assigned to support evolving business needs. Required qualifications, capabilities and skills Bring 5+ years of loan servicing experience with a major commercial real estate servicer. Demonstrate strong program/project management, planning, and follow-up discipline across multiple workstreams. Leverage tools such as Microsoft Project, ServiceNow, JIRA, MS Office, and data visualization solutions. Communicate clearly in writing and verbally, including concise updates and executive-ready materials. Present findings and recommendations effectively to senior management and cross-functional stakeholders. Influence and partner across levels with strong interpersonal leadership and stakeholder management skills. Apply strong business acumen, operational judgment, and structured problem-solving to drive resolution. Preferred qualifications, capabilities and skills Hold a Bachelor’s degree and exhibit deep knowledge of mortgage products, lending, and financial services operations. Apply strong familiarity with real estate and lending compliance requirements and servicing standards. Lead process improvement efforts (e.g., Lean, continuous improvement, or controls-focused enhancements). Enable effective change management through training, communications, and adoption planning. Thrive in fast-paced environments with high ownership and accountability. Travel domestically when business needs require Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.