SAP Project Manager

The SAP AMS Project Manager is responsible for overseeing the delivery of SAP Application Management Services, ensuring smooth post-implementation support, system maintenance, and continuous improvement. This role involves managing service-level agreements (SLAs), coordinating with stakeholders, and leading a team of SAP consultants to deliver high-quality support across SAP modules. Mandatory Requirements: • Experience in Pharma is mandatory • Required to go to office all the 5 Days per week • Should be working experience in any one SAP module Required Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field. - 5+ years of experience in SAP project management, with at least 3 years in AMS. - Experience with SAP S/4HANA environments. - Familiarity with ITSM tools like Solution Manager, ServiceNow, or JIRA. - SAP Experience in relevant modules. - Strong leadership, communication, and problem-solving skills. - Knowledge of ITIL framework and AMS methodologies. Preferred Skills - PMP or equivalent project management certification. - Experience in managing AMS transitions and hypercare phases. - Upper-intermediate or higher proficiency in English. Key Performance Indicators (KPIs) Service Delivery KPIs - Incident Resolution Time: Average time taken to resolve incidents. - First-Time Fix Rate: Percentage of issues resolved without escalation. - SLA Compliance Rate: Percentage of tickets resolved within agreed SLA timelines. - System Uptime: Percentage of time SAP systems are available and operational. Project & Enhancement KPIs - Enhancement Delivery Timeliness: Percentage of enhancements delivered on or before the planned date. - Change Request Cycle Time: Average time taken to implement approved changes. - Defect Density: Number of defects per enhancement or release. Customer Satisfaction KPIs - User Satisfaction Score (CSAT): Feedback rating from end-users or business stakeholders. - Stakeholder Engagement Index: Frequency and quality of interactions with key stakeholders. Team & Resource Management KPIs - Resource Utilization Rate: Percentage of time team members are productively engaged. - Knowledge Retention & Documentation: Completeness and accuracy of support documentation and knowledge base. - Training & Skill Development Hours: Time invested in upskilling AMS team members. Financial & Compliance KPIs - Budget Adherence: Actual spend vs. planned budget for AMS operations. - Audit Compliance Rate: Number of successful audits without major findings. - License & Contract Compliance: Adherence to SAP licensing and vendor contracts.