Product Support Specialist II CV

Bring your customer support expertise to a role where accuracy, responsiveness, and thoughtful problem-solving make a meaningful difference. As a Product Support Specialist II CV, you will serve as a trusted partner to customers using CV-ALIR and CV-Exchange—two important solutions developed by the ISO/Verisk Insurance Underwriting group. You will help customers navigate product processes, investigate operational issues, coordinate account setup and state reporting activities, and collaborate with internal teams to deliver precise, timely solutions. This opportunity is based in College Station, Texas. About the products: CV-Exchange® helps insurance carriers efficiently communicate policy details and changes to loss payees, mortgagees, and other interested parties whose collateral may be affected. Your support will help customers streamline these critical notification processes and keep information moving accurately. CV-ALIR supports insurers in meeting statutory automobile coverage reporting requirements for state Departments of Motor Vehicles. In this role, you will combine customer care, research, and operational coordination to help insurers manage essential workflows with confidence while contributing to dependable service across the property and casualty insurance ecosystem. High school diploma or equivalent required. Three or more years of business-to-business customer support experience. Strong written and verbal communication skills, with the ability to explain detailed information clearly and professionally. Strong research, problem-solving, organizational, and decision-making skills with close attention to detail. Ability to prioritize multiple customer requests, cases, and deadlines in a fast-paced environment. Proficiency in Microsoft Office applications, particularly Excel. Ability to work independently while collaborating effectively with customers and cross-functional teams. Preferred Qualifications College degree or relevant postsecondary education. Experience in property and casualty insurance, regulatory reporting, or a technology-based service environment. #LI-BH1