Process Manager

The Process Manager – FCC Transformation & Business Analysis will spearhead strategic initiatives within the Financial Crime Compliance (FCC) Operational Excellence team. Reporting to the Associate Program Manager, you will bridge business and technology, translate complex requirements into scalable solutions, and ensure delivery of high‑impact projects that enhance operational efficiency, quality, and customer outcomes across the Client Lifecycle Management landscape. Bachelor’s degree in Business, Finance, Technology or a related discipline. 9–14 years of experience in Financial Crime Compliance, Client Lifecycle Management or Financial Services. Proven track record in transformation, business analysis and strategic change initiatives. Experience working with cross‑functional teams in Agile or project‑based environments. Strong stakeholder management skills with the ability to influence senior leadership. Hands‑on expertise with Microsoft Excel, PowerPoint and Visio (or equivalent). Familiarity with Power BI, Power Platform and AI‑enabled productivity tools (preferred). Domain knowledge in KYC, AML, CDD, EDD, sanctions and PEP screening. Demonstrated leadership competencies: strategic thinking, analytical problem solving, executive communication, decision making and coaching. Ability to independently manage multiple complex initiatives and deliver high‑quality outcomes.