Process Manager

The candidate must possess in-depth functional knowledge of HR processes and apply it to operational scenarios to provide effective solutions. The candidate must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company’s vision. Additionally, the candidate must be self-directed, proactive and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best people practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. The candidate should act as a change agent, acting as a catalyst to drive vertical/org. level changes. Graduate with an MBA 5+ years of total experience, with at least 3 years as an HR Business Partner in a KPO / IT / ITES environment Strong understanding of HR processes like performance management, employee engagement, attrition management, and capability development Experience handling employee relations, grievance resolution, and disciplinary processes Ability to work closely with business leaders and manage stakeholder expectations Good communication, analytical, and reporting skills Comfortable managing multiple priorities and driving HR initiatives end-to-end. Shift Timing: 12:00 PM to 9:00 PM Disclaimer - eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.