Payments Latin America - Client Service Advocacy & Governance - Vice President

Job Description As Vice President, Payments Client Service Advocacy & Governance based in Mexico City, you will lead oversight and governance of risks and controls across Payments Client Service functions for Latin America, with a focus on Mexico. You will provide hands-on leadership to strengthen risk culture, drive preventive risk management, and ensure consistent governance execution while partnering across Client Service, Operations, Control Management, Compliance, and Legal. Job Responsibilities Risk, Controls & Governance Oversight • You will lead proactive identification, assessment, and management of risks across Payments Client Service for Latin America, maintaining a preventive focus on risk reduction and control design. • You will track deliverables, issues, and action plans through completion to support sustained risk reduction and control effectiveness. • You will partner with the Global Governance lead to shape regional monthly governance content, oversee the charter model, coordinate with the Inter-Affiliate Services team, and manage Business Resiliency Plans for in-scope areas. Complaints, Audit & Regulatory Readiness • You will provide governance and oversight for Complaints Management across Latin America, overseeing Client Service execution and identifying themes, root causes, and remediation opportunities. • You will develop and maintain audit and exam materials, evidence-ready documentation, and Client Service introduction decks for internal and external engagements. • You will work with cross-functional partners to ensure regulatory requirements in each country and region are met. Process Excellence, Metrics & Control Partnership • You will partner with Client Service to support root cause analysis, process mapping, control improvements, and automation opportunities with the Service Delivery team. • You will analyze data and develop meaningful metrics, reporting, governance packs, and executive-level materials, while partnering closely with Latin America Payments Control Management on audits, privacy incidents, risk events, issue closure, action plans, and data risk management. Required Qualifications, Capabilities and Skills. • Minimum 5+ years of experience in a banking environment, with demonstrated success leading teams and delivering through others. • Strong experience interpreting and applying regulatory standards and requirements to business processes and controls. • Familiarity with the firm’s Inter-Affiliate Services program. • Strong stakeholder management skills across multiple lines of business and control functions, including Operations, Technology, Risk, Compliance, and Legal. • Strong analytical and process control mindset, with ability to absorb complex information and form sound conclusions. • Proven ability to lead projects and initiatives end-to-end, including prioritization, delivery tracking, escalation management, and closure discipline. • Strong understanding of Payments products and services. • Excellent written and verbal communication skills, including executive-level presentations and reporting, with strong time management and ability to work to deadlines. Preferred Qualifications, Capabilities and Skills. • Degree or equivalent third-level qualification. • Familiarity with data visualization and automation tools such as Tableau, Xceptor, and Alteryx. • Demonstrated experience driving change, process improvement, and automation in a controls or client service environment. • Experience operating across Europe, Middle East and Africa, and Asia Pacific time zones, with cultural sensitivity and awareness. • Strong experience creating governance packs, control reporting, metrics, and management information for senior stakeholders.