Payments-Digital & Design-Senior Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a Senior Product Associate in JP Morgan Access Administration, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. Client Administration encompasses the setup, maintenance, and governance of a client’s product and account onboarding. User Administration includes defining and assigning user permissions that determine what actions each user can perform, managing account-level access and configuring limits and controls that enforce segregation of duties. The domain sits at the intersection of security and client experience. A well-designed administration experience empowers clients to confidently set up and govern their organization's activity while minimizing friction, reducing risk exposure, and ensuring adherence to policies and controls. Job responsibilities Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery Considers and plans for upstream and downstream implications of new product features on the overall product experience Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle Writes the requirements, epics, and user stories to support product development Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in product management or a relevant domain area Proficient knowledge of the product development life cycle Experience in product life cycle activities including discovery and requirements definition Developing knowledge of data analytics and data literacy Preferred qualifications, capabilities, and skills Experience in developing product strategy and vision that delivers value to customers Self-starter; you are motivated by figuring out what needs to be done—and then doing it