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FGPP - SME

fa-etvl-saasfaprod1

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Product management jobs

fa-etvl-saasfaprod1 has 277 open roles listed here.

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Questions you are likely to be asked

  1. Why do you want to join fa-etvl-saasfaprod1?
  2. What is your experience with Product management? Tell me one thing you learned the hard way.
  3. Where do you want to be in three years?
  4. What is a weakness you are working on, and how?
  5. Tell me about yourself, and why this role is the right next step.

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This role of the SME is to be the client's technical focal point for the client's FGPP in production. To troubleshoot and solve issues in production. Skills Required: Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage. Deep FGPP business and functional knowledge. Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design. Customer-facing experience: leading technical calls. Experience with FGPP (not only Classic GPP) from the last 3 years. Escalation Handling: Manage escalations from L2 for complex and advanced issues. Provide guidance and support for configuration changes needed to resolve issues. Issue Investigation: Identify root causes, recreate issues, Analyze traces and provide immediate workarounds. Perform complex configurations to provide solutions. Use GUI, DB and traces to perform analysis. Understand FGPP core Tables & fields (I.e logical fields , xpath , object rules , profile_udfs,cache_refresh) Payment Processing: Review the payment processing flow and compare it with the error to pinpoint the issue. Trace Analysis: Analyze traces to pinpoint the issue, understand what causes it, determine if the failure requires a code fix or can be resolved through configuration and perform the complex configurations(Pre post rules) and check-in in BA master for the Project branches Provide setup/configuration solutions to the customer. Escalate to L3 if a code fix is necessary. Support QA/L2 in testing fixes. Customer Interaction: Join customer calls as needed to assist L2s. Lead the conversation: Explain issues, provide status updates, and outline next steps. Collaboration: Work closely with L1 and L2 teams to provide consultation and guidance. Support Advisors and PAS Leads: Join calls as requested, Provide updates and feedback of escalated cases. Production Development Team (L3) & Product Management .

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Listed on oraclehcm · posted 2026-09-25. ApplySarthi collects openings and links to application pages; the role is advertised by fa-etvl-saasfaprod1, not by us.