Director, Product Experience

Lead the end-to-end experience of a unified, AI-enabled catastrophe risk modeling platform and ecosystem for the insurance and reinsurance industry, across UI, APIs, and AI interactions, and lead the team that designs it. Position Overview We are seeking a Director, Product Experience to define how customers experience and derive value from our evolving SaaS platform. Our users are insurance and reinsurance professionals working in complex, data-intensive workflows. The role elevates UX beyond screen design into the full customer journey across graphical interfaces, APIs, conversational experiences, AI assistants, and agents and full platform coherence. You will lead the UX and Product Design team and partner with Product Management and Engineering early in product definition. The successful candidate will combine customer-centered design leadership with systems thinking and practical experience shaping modern SaaS and AI-enabled product experiences Why This Role Matters Our product experience is evolving from separate, primarily application-level workflows toward an integrated SaaS ecosystem supporting graphical, programmatic, conversational, AI-assisted, and agentic interactions. This leader will help ensure the transformation is organized around coherent customer journeys and outcomes, regardless of the interface or capability through which value is delivered. 10+ years of experience in Product Experience, UX, Product Design, Service Design, or a related discipline, including 5+ years leading design or product experience teams. Experience defining end-to-end journeys across complex products, platforms, or ecosystems, with a perspective broader than individual screens and features. Demonstrated experience integrating multiple products, capabilities, or workflows into a coherent customer experience. Demonstrated, hands-on experience shaping AI-enabled product experiences, such as AI assistants, copilots, or agentic features. Working knowledge of conversational interfaces, AI-assisted workflows, APIs, and emerging agentic interaction models, including MCP-enabled capabilities, applied to product experience decisions. Expertise in customer research, experience strategy, journey mapping, interaction design, prototyping, usability, accessibility, and design systems. Experience evolving team capabilities for new product and technology environments. Ability to partner effectively with senior Product Management, Engineering, and Architecture leaders. Strong systems thinking, communication, influence, and storytelling skills.