Director of Account Management

Verisk is a global leader in data, analytics and technology, helping organisations make better decisions in some of the world's most complex and critical industries. Verisk, Specialty Business Solutions (SBS) provides technology and business solutions to the specialty insurance market. Our work sits at the heart of a sector where better data, smarter technology and stronger collaboration can make a real difference. We're now looking for an experienced Head of Account Management / Director of Account Management to lead and shape our Account Management function. This is a senior leadership role with genuine ownership. You'll set the direction for how SBS manages and grows its customer relationships, while leading a talented team of Account Managers You'll have the opportunity to influence both the customer experience and the commercial performance of the business – creating an account management organisation that is structured, consistent, commercially strong and genuinely focused on customer outcomes. Why this role? This isn't simply a role managing a portfolio of accounts. You'll have the scope to shape the Account Management strategy and operating model across SBS, establish the standards and ways of working that underpin the function, and build a high-performance culture where people know what's expected of them and have the support to succeed. You'll also operate at senior level across the wider Commercial organisation, partnering closely with Sales, Product, Service Delivery, Support, Professional Services and Marketing. Your ability to connect these teams around customer priorities will be critical. The opportunity is particularly suited to someone who enjoys balancing people leadership, customer advocacy and commercial performance – and who wants to leave a lasting mark on how a function operates. We're looking for a commercially minded people leader who can combine strategic thinking with strong operational execution. With a continuous improvement mindset. You'll bring: 10+ years' experience in Account Management Leadership, Client Leadership, Commercial Leadership or a related customer-facing leadership environment. Significant experience leading, coaching and developing high-performing customer-facing teams. A strong track record of people leadership, including performance management, coaching, development and conflict resolution. Experience of the specialty insurance market, London Market operations or the wider insurance ecosystem would be highly advantageous. The gravitas and executive presence to influence confidently at all levels of an organisation. Strong commercial acumen across customer value, retention, renewals and account growth. Experience designing, implementing or improving account management operating models, governance and performance routines. Excellent organisation and planning skills, with the ability to turn strategy into structured execution. Strong communication skills and the ability to simplify complex issues and give teams clear direction. The ability to lead through others – delegating effectively while maintaining accountability. #LI-Hybrid