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Director, Customer Experience (Nashville, TN)

Oracle

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Questions you are likely to be asked

  1. Why do you want to join Oracle?
  2. What is your experience with Customer success? Tell me one thing you learned the hard way.
  3. How do you explain a technical problem to a customer who is not technical?
  4. Tell me about an angry customer you handled. What did you say?
  5. How do you handle a problem you do not know the answer to?

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As Director, Customer Experience, you will lead the customer experience operating model for Oracle Cloud Infrastructure data center delivery and operations across a regional or portfolio scope. You will own the connective tissue between customer requirements, site readiness, deployment execution, service visibility, escalations, and long-term operational trust. This role ensures that customer commitments are translated into actionable plans, clearly governed through execution, and handed off into steady-state operations with discipline, transparency, and accountability. You will partner closely with Sales, Customer Success, Real Estate, Site Deployment, Construction, Engineering, Network, Security, Data Center Operations, Finance, Legal, Procurement, and executive stakeholders. This is a director-level leadership role responsible for building scalable customer experience standards, leading a team of customer-facing program and project managers, improving service-level

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Listed on oraclehcm · posted 2026-07-31. ApplySarthi collects openings and links to application pages; the role is advertised by Oracle, not by us.