Customer Success Manager - EMEA Oracle Construction & Engineering

The Customer Success Manager, CSM, is the primary point of contact for a portfolio of cloud customers. The person filling this role is responsible for customer relationship, operational delivery, and satisfaction through the coordination of internal teams on customer facing activities, escalation management, and program visibility, as well as contributing to the overall operations of the Customer Success team via projects and process improvement work. Ultimately, the success of this role is driving and securing a high level of customer satisfaction, based on a positive customer experience, thus ensuring expansion opportunities, referenceability and cloud renewals. What You bring: Significant experience with the CEGBU products and/or targeted industry knowledge Significant experience with cloud-based/SaaS solution offerings and a passion to communicate their value to clients. Proven ability to develop and cultivate lasting customer relationships Superior customer management and communication skills Proven track record in working in a customer facing role via remote programs Proven track record in addressing customer portfolios via programmatic execution Ability to lead cross functional business and technical teams to provide timely issue resolution Strong problem solving and troubleshooting skills Project Management experience with proven capability to lead cross functional business and technical teams to provide timely issue resolution 8+ years’ relevant work experience Strong account management skills acquired through advanced training, study and experience. Extensive exposure to large/medium accounts needing subtle management often in difficult circumstances. Travel: Yes, 25 % of the Time