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Customer Service Analyst - Oracle Health (evening shifts)

Oracle

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4,131 open customer roles across 718 companies are on ApplySarthi right now, most of them in Bengaluru (72), Delhi NCR (69), Hyderabad (34).

What customer roles keep asking for: Customer success (34%), SaaS (21%), Account management (19%), CRM (18%), Stakeholder management (14%), Salesforce (14%), Excel (13%), Supply chain (13%) — counted across their open postings here.

Oracle has 2,865 open roles listed here.

Counted across 14 company job boards, updated as roles open and close.

Preparing for this interview

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Questions you are likely to be asked

  1. Why do you want to join Oracle?
  2. How do you explain a technical problem to a customer who is not technical?
  3. Tell me about an angry customer you handled. What did you say?
  4. How do you handle a problem you do not know the answer to?
  5. How do you decide which ticket to work on first?

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As a Senior Customer Service Specialist, you will provide frontline support to patients using the Oracle Health Patient Portal. You will use strong customer service, communication, and basic application support skills to assess, investigate, and resolve customer questions, issues, and service requests through phone, ticketing, and other electronic channels. You will work directly with patients to understand their needs, document customer interactions and troubleshooting activities, and perform basic technical troubleshooting to resolve issues whenever possible. You will also triage and escalate unresolved or more complex issues to the appropriate teams, requiring a foundational understanding of Oracle Health applications, products, solutions, and features. This role involves semi-routine work in a fast-paced environment and requires the ability to work both independently and collaboratively. You will be expected to follow established processes and service expectations while adhering to applicable regulatory requirements, including HIPAA, as well as Oracle Health policies, procedures, and customer-specific requirements.

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Listed on oraclehcm · posted 2026-11-09. ApplySarthi collects openings and links to application pages; the role is advertised by Oracle, not by us.