Workday Payroll Managed Services Consultant

Accountabilities: Provide expert customer support: Act as a dedicated Workday Payroll specialist, advising clients on platform functionality, best practices, solutions, and instructions that address their operational requirements. Troubleshoot payroll issues: Work directly with customers to investigate, resolve, and prevent Workday Payroll issues while maintaining a high standard of customer service. Coordinate payroll integrations: Serve as a liaison between ADP and Workday, monitoring SmartCompliance activities and coordinating issue resolution to support accurate, reliable payroll processing. Configure payroll solutions: Set up and maintain Workday payroll components, reports, and related functionality according to customer requirements and the complexity of each engagement. Support implementation activities: Apply Workday implementation methodologies and assist with pre-production tasks, including executing test scripts, converting legacy data into Workday, and supporting readiness activities. Maintain service delivery standards: Meet service-level agreements, manage client requests efficiently, and work toward the expected quarterly average billability target of 80%. Manage multiple engagements: Balance competing client priorities and initiatives while maintaining accuracy, responsiveness, and clear communication. Collaborate across teams: Participate in internal training, share knowledge and practical learnings, and contribute to initiatives that improve team effectiveness and service quality. Support consultant development (manager-level responsibilities): Guide consultants in their Workday expertise and professional development, provide coaching, and manage escalations when required. Contribute to sales and project scoping (senior/principal-level responsibilities): Use Workday Payroll knowledge to help develop sales materials, assess customer requirements, and scope potential projects. Maintain availability and productivity: Be accessible throughout the standard service window of 1:30 PM to 9:30 PM IST and provide additional flexibility when operational or client requirements demand it. Requirements Payroll processing experience: At least one year of hands-on payroll processing experience is required. Payroll fundamentals: Working knowledge of payroll checklists, earnings and deductions, pay groups, general ledger, costing allocations, audit alerts, approval workflows, and security rules. Relevant systems experience: Experience with ADP or Workday Payroll is preferred, particularly in environments involving customer support or payroll operations. Workday Payroll certification: A relevant Workday Payroll certification is preferred. Workday customer engagement experience: Experience implementing, supporting, or managing Workday Payroll for customers of different sizes and levels of complexity is an advantage. Customer service orientation: A strong commitment to customer satisfaction, responsive support, and productive client collaboration. Organization and prioritization: The ability to manage several clients, requests, and initiatives simultaneously while maintaining attention to detail and meeting deadlines. Communication skills: Strong written and verbal communication skills, with the ability to explain technical or payroll-related issues clearly to different audiences. Relationship-building skills: A collaborative and professional approach that builds trust and confidence with clients, colleagues, and cross-functional stakeholders. Analytical problem-solving: The ability to investigate issues, evaluate alternative solutions, consider different perspectives, and respond effectively to customer expectations. Adaptability and continuous learning: A willingness to participate in ongoing training, develop new skills, and share knowledge with colleagues. Technical setup: A reliable internet connection with a recommended bandwidth of at least 20 Mbps. Work schedule: Availability to work remotely from India on a full-time basis during the standard hours of 1:30 PM to 9:30 PM IST, with flexibility beyond these hours when needed. Joining timeline: Candidates who are currently serving their notice period or can join no later than January 1, 2027, are being considered. Working environment: Comfort with extended periods of sitting at a desk and working on a computer. Benefits Remote work flexibility: A fully remote, full-time opportunity based in India. Company-provided equipment: A company-configured machine will be shipped to the selected candidate upon hiring. Continuous learning: Opportunities to participate in internal training, develop Workday Payroll expertise, and learn from colleagues. Career development: Potential to expand professional responsibilities through advanced consulting, team leadership, escalation management, and project-scoping activities, depending on experience and role level. Collaborative culture: An environment that values teamwork, knowledge sharing, customer relationships, and a sense of belonging. Meaningful customer impact: The opportunity to help organizations improve payroll processes, resolve complex system issues, and get greater value from their Workday solutions. Equal opportunity commitment: A workplace that supports fair employment opportunities. Candidate data rights: Candidates who are not selected may request deletion of their personal data.