Workday Director - EMEA Professional Services Leader

Accountabilities: Regional Business Leadership: Lead the EMEA Workday Professional Services business, owning regional financial performance, including revenue, margins, utilization, backlog, and forecasting accuracy. Develop and execute annual operating plans aligned with global strategic objectives. Growth and Commercial Strategy: Partner with Sales and alliance teams to drive pipeline development, support strategic opportunities, review deals, and expand regional market presence. Contribute to pricing strategies, proposals, contract reviews, and statements of work. Delivery Excellence: Oversee the successful delivery of Workday implementations, optimization projects, and managed services. Establish consistent governance frameworks, delivery methodologies, quality standards, and risk management practices across the region. Performance and Risk Management: Monitor key performance indicators, including project health, delivery timelines, profitability, customer satisfaction, and billable utilization. Intervene in high-risk engagements, resolve escalations, and ensure project commitments remain aligned with business objectives. Executive Client Relationships: Build and maintain strong relationships with senior customer stakeholders. Act as an executive sponsor for strategic accounts and critical programs, supporting customer retention, account expansion, and the development of referenceable clients. Talent and Organizational Development: Build, lead, and develop a high-performing regional leadership team. Attract and retain consulting talent, coach managers and emerging leaders, establish succession plans, and promote employee engagement and continuous improvement. Strategic Alliance Management: Develop executive relationships with regional Workday leadership, coordinate joint account planning and go-to-market initiatives, and represent the organization within the broader partner ecosystem. Cross-Functional Collaboration: Work closely with global leadership, delivery teams, resource management, and commercial stakeholders to optimize capacity, improve operational efficiency, and support scalable regional growth. Requirements Professional Services Leadership: At least 12 years of experience in consulting or professional services leadership, including a minimum of 5 years managing regional or multi-country delivery organizations. Workday Expertise: Deep knowledge of Workday implementation projects and post-production services, with an understanding of enterprise transformation programs and complex customer environments. Business and Financial Acumen: Proven success managing regional business performance and achieving revenue, margin, utilization, backlog, and growth targets. Strong experience with forecasting, operational planning, and commercial decision-making is essential. Enterprise Delivery Experience: Demonstrated ability to lead large-scale transformation programs, establish delivery governance, manage project risks, and ensure high-quality outcomes across multiple engagements. Executive Stakeholder Management: Extensive experience building relationships with senior-level customers, managing complex escalations, and influencing decisions across enterprise organizations. Regional Leadership: Proven ability to lead geographically dispersed teams across EMEA, develop effective management structures, and align local execution with global business objectives. Commercial and Strategic Skills: Strong negotiation, account planning, opportunity management, and partnership skills, with the ability to collaborate effectively across Sales, Delivery, Customer Success, and alliance organizations. Leadership Competencies: Excellent executive presence, communication, strategic thinking, change leadership, and organizational development capabilities. A collaborative mindset, high accountability, resilience, and a commitment to developing others are essential. Travel and Work Authorization: Willingness to travel up to 40% across EMEA and attend strategic global meetings. Candidates must have current and future authorization to work in their employing country without requiring visa sponsorship. Benefits Competitive total rewards package aligned with experience and responsibilities. Health coverage and wellbeing programs to support physical and mental wellness. Paid leave, including vacation, sick leave, and parental leave. Retirement plans and benefits designed to support long-term financial wellbeing. Continuing education, professional training, and opportunities for leadership development. Career progression opportunities within a growing international organization. Collaborative, inclusive, and diverse working environment. Remote and virtual working options, depending on location and business requirements. Opportunities to work with global clients, experienced consulting professionals, and strategic technology partners. The opportunity to influence regional strategy, develop high-performing teams, and contribute to complex enterprise transformation initiatives.