Warranty Services Representative, Common Elements

Accountabilities: Provide fair, timely, consistent technical guidance and warranty advice to builders, vendors, condominium corporations, property managers, homeowners, consultants, and lawyers regarding condominium common element warranty matters and compliance with applicable Registrar Bulletins. Facilitate impartial negotiations and dispute resolution between parties to warranty claims by providing clear direction, evaluating concerns, and encouraging practical compromises and mutually acceptable outcomes. Conduct on-site inspections, meetings, and conciliations with external clients to investigate complaints and assess condominium common elements against applicable warranty requirements and construction performance guidelines. Assess and make decisions on common element warranty claims with financial risk exposure of up to $3.5 million. Recommend the retention and release of vendor or builder financial security at the completion of construction and throughout the warranty process. Prepare cost estimates, establish and adjust financial reserves, and coordinate contractors, consultants, procurement activities, and on-site warranty repairs when required. Represent the organization as a witness before the License Appeal Tribunal and participate in builder association meetings and public outreach activities. Maintain accurate documentation, exercise sound judgment and discretion, and handle sensitive information professionally throughout the claims and dispute resolution process. Travel frequently to assigned sites across the Greater Toronto Area and other Ontario regions while completing administrative and case-related work from a home office within Ontario. Requirements: Five to seven years of construction-related experience, preferably involving both low-rise and high-rise construction methods. At least a community college education; a diploma in building science or a construction-related discipline is considered an asset. Training or practical experience in neutral dispute resolution, such as mediation, conciliation, or claim adjudication, or comparable experience managing complaints, assessing competing perspectives, recommending resolutions, and preparing decisions. Strong knowledge of the Ontario Building Code and construction practices in Ontario. Excellent written and verbal communication, negotiation, observation, analytical reasoning, problem-solving, and conflict resolution skills. Experience using constructive, interest-based approaches to resolving disputes across in-person, telephone, videoconference, or online settings. Ability to remain impartial, maintain confidentiality, exercise discretion, and make sound decisions based on practical construction knowledge. An empathetic, accessible, and professional approach to managing difficult or stressful conversations with people from diverse backgrounds. Strong interpersonal, time management, and organizational skills, with the ability to balance competing priorities and meet deadlines. Ability to work independently and collaboratively in a dynamic environment. Above-average keyboarding and computer skills, including proficiency with Microsoft Office and internet-based tools. A proactive, self-motivated approach and the confidence to make informed decisions. A valid Ontario Class G driver's licence and reliable transportation, as frequent travel to assigned work locations is required. Access to a high-speed internet connection and the ability to work from a home office located within Ontario. Ontario Building Code BCIN qualifications in Legal (General), Part 9 (Home), and Part 3 (Large Buildings) are considered an asset. Benefits: Annual salary ranging from CAD $67,520 to $101,300 . Full-time, permanent employment. Remote work arrangement from a home office within Ontario, with frequent car travel to assigned locations. Competitive compensation program. Learning and professional development opportunities. Employee discount program. Access to wellness programs. Employee Assistance Program tools and online resources to support personal well-being. A workplace committed to diversity, inclusion, and equal opportunities for recruitment, career development, and advancement.