Voice Communications Specialist

Accountabilities: Answer, screen, and route incoming and outgoing telephone calls, ensuring callers reach the appropriate departments, personnel, and services. Provide directory assistance, telephone system guidance, and accurate information to patients, visitors, healthcare professionals, and external callers. Place and document local, long-distance, and international calls for physicians and other hospital personnel in accordance with established procedures. Coordinate conference call requests and connect staff with appropriate conferencing services. Assist patients with telephone dialing instructions, placing calls, and answering general communication-related questions. Respond promptly to medical emergencies and crisis situations by activating paging systems and following established emergency communication procedures. Support hospital staff when paging systems are unavailable by making necessary program changes and implementing approved backup procedures. Operate telephone equipment, auxiliary telephone backup systems, messaging technologies, paging systems, and other communication tools to maintain service continuity. Assist staff in contacting on-call physicians and other designated healthcare personnel when clinical or operational needs arise. Facilitate requests from external callers seeking medical assistance by contacting the appropriate on-call physicians or healthcare services, following established protocols. Operate computer-based communication systems and office equipment, including facsimile systems and related messaging technologies. Send domestic and international telegrams using telex-format systems when required. Receive, record, track, and distribute incoming telex and facsimile messages accurately and efficiently. Maintain professional communication standards, protect the accuracy of information, and follow established policies and procedures. Use available digital tools, including Microsoft Excel and AI-assisted productivity applications, to support information management and daily communication workflows. Requirements High school diploma or equivalent. At least one year of experience in a call center or telephone operator role, or two years of customer service experience. Solid understanding of networking and distributed computing concepts, with familiarity with client-server configurations. Excellent communication and customer service skills, including the ability to communicate clearly, professionally, and courteously with diverse callers. Ability to assess caller needs quickly, determine appropriate routing, and manage multiple requests while maintaining accuracy and composure. Familiarity with telephone systems, messaging technologies, paging equipment, and related communication tools. Strong organizational skills and attention to detail, particularly when documenting calls, recording messages, and handling time-sensitive requests. Ability to follow established procedures, respond appropriately to urgent situations, and escalate medical emergencies or other critical communication needs. Working knowledge of computer applications and office equipment, with the ability to learn new communication platforms and digital tools. Understanding of project management principles and the ability to coordinate communication-related tasks effectively. Strong problem-solving skills and the ability to work collaboratively with healthcare professionals, administrative teams, and other stakeholders. Preferred: Previous experience in healthcare or a related field. Ability to remain in a stationary position for extended periods and operate a computer and other office equipment. Ability to communicate and exchange accurate information consistently and, where required, travel throughout the healthcare system. Ability to lift or move up to 10 pounds in certain locations. Willingness to follow applicable workplace safety procedures and use required personal protective equipment. Ability to comply with applicable employment screening and workplace health requirements. Benefits Comprehensive employee benefits: Access to a broad benefits package designed to support health, well-being, and long-term financial security. Professional development: Opportunities to build communication, customer service, and technical skills in a complex healthcare environment. Career growth opportunities: Potential to explore future roles across a large, multidisciplinary healthcare organization. Meaningful work: The opportunity to support patient care by facilitating reliable communication among patients, physicians, and healthcare teams. Structured weekday schedule: The detailed role information specifies a Monday–Friday day shift, with no weekends or holidays. Healthcare environment experience: Gain exposure to clinical and operational workflows while developing skills applicable to healthcare administration and communications. Collaborative workplace: Work alongside healthcare professionals and administrative teams committed to service quality and patient support.