Virtual Legal Support Coordinator ("Direct Support")

Accountabilities: Champion department policies, procedures, initiatives, and operational messaging while supporting consistent execution across the team. Prioritize, delegate, and actively manage sensitive and confidential assignments within a fast-paced virtual legal support environment. Track deadlines, coordinate workflows, and monitor timing to ensure assignments are completed accurately and on schedule. Perform quality-control reviews and promptly resolve issues or escalate them to management when appropriate. Serve as a neutral point of contact for team questions and concerns, escalating relevant feedback and operational matters as needed. Monitor and appropriately process department voicemails while communicating staff shortages and workflow concerns to management. Coordinate schedules and activities across teams to maintain efficient service delivery and balanced workloads. Support legal support functions including new matter review and data entry, document organization, and preparation of confidential legal documents. Work with Microsoft Suite applications and other legal technology to format, edit, compare, convert, and prepare documents and presentations. Prepare ad hoc reports and communicate critical issues, timing concerns, and operational updates clearly and accurately. Share knowledge and contribute to maintaining effective, structured workflows across the department. Requirements: 1–3 years of relevant professional experience is required. Exceptional time-management and prioritization skills, with the ability to manage multiple projects and competing deadlines. Strong attention to detail and a proven commitment to accuracy in documentation and administrative work. Demonstrated ability to maintain organized workflows, systems, and processes in a high-volume environment. Strong problem-solving skills and the ability to identify issues, take appropriate action, and escalate when necessary. Ability to coordinate across teams, schedules, and competing priorities while maintaining clear communication. Advanced proficiency with Microsoft Office applications, particularly Word, Excel, and PowerPoint. Strong Microsoft Teams skills are preferred, along with previous experience working remotely. Ability to handle sensitive and confidential information with discretion and professionalism. Strong written and verbal communication skills, with the ability to communicate operational updates and concerns effectively. Benefits: Annual salary of $50,000, equivalent to $24.04 per hour. Fully remote position open to candidates located anywhere in the United States. Full-time schedule of 40 hours per week. Monday-Friday daytime schedule: 10am-7pm ET / 7am-4pm PT, including a mandatory one-hour lunch. Medical, dental, and vision insurance for eligible employees working 30+ hours per week. 401(k) plan. Paid time off (PTO). Disability insurance. Life insurance.