Trust & Safety Product Manager

Accountabilities:: Define and deliver product initiatives that translate safety policies, legal requirements, incident findings, and user feedback into clear product requirements, acceptance criteria, and engineering work. Drive safety initiatives from problem definition and planning through implementation, testing, launch, and continuous improvement. Own product improvements for internally developed moderation technologies, including LLM-based moderation and AI guardrails. Partner with Engineering and AI/ML teams to improve detection capabilities, moderation rules, thresholds, and interventions across user inputs and AI-generated outputs. Lead the product and technical lifecycle of third-party Trust & Safety partnerships, including identifying needs, evaluating providers, managing integrations, testing, rollout, and performance monitoring. Establish dashboards, quality-assurance processes, and recurring monitoring to identify emerging risks and measure the effectiveness of safety controls. Own red teaming and adversarial testing for moderation systems and product safeguards, including tracking findings through remediation, retesting, and closure. Establish and manage Trust & Safety reviews for new features and material changes to existing products, models, and integrations. Assess foreseeable misuse, affected users, and appropriate safeguards early in the product design process. Coordinate product and engineering responses to significant safety incidents in collaboration with policy, compliance, incident management, and support teams. Use data, experiments, user research, and product metrics to evaluate outcomes and guide future safety improvements. Act as a key point of contact for external safety and compliance technology providers and manage relevant integrations autonomously. Requirements: Proven experience in product management, Trust & Safety, compliance, safety technology, or a closely related product environment. Strong understanding of content moderation and AI guardrails, including the interaction between automation, machine learning, human review, and user reporting. Experience translating legal, regulatory, ethical, or safety requirements into practical product requirements and technical solutions. Familiarity with risks associated with user-generated content, transactions, and digital interactions on consumer-facing platforms. Demonstrated ability to define meaningful metrics, analyze product performance, and use A/B testing, experiments, data analysis, or user research to inform product decisions. Experience working cross-functionally with Engineering, AI/ML, Legal, Compliance, Operations, and Customer Support teams. Strong understanding of product development and the ability to balance strategic planning with hands-on execution. Comfortable working with ambiguity and taking ownership of outcomes without waiting for complete specifications. Strong problem-solving skills and the ability to investigate issues, challenge assumptions constructively, identify blockers, and drive solutions through completion. Strong communication and collaboration skills, with fluent professional English. High level of AI fluency and enthusiasm for experimenting with new AI tools, technologies, and workflows. Ability to independently manage discussions, evaluations, and implementations involving third-party tools and integrations. Comfortable working with uncensored AI models and content, including reviewing and discussing sensitive or NSFW material as part of Trust & Safety responsibilities. A background in legal or compliance education is a plus. Professional experience or demonstrated interest in AI is advantageous. Experience with consumer-facing products, particularly in entertainment or gaming, is a plus. Benefits: Fully remote work with the flexibility to work from anywhere. B2B contract structure preferred, with flexibility based on the right long-term arrangement. 20 working days of paid time off per year. Annual in-person company gathering. $100 monthly allowance toward health insurance expenses. Unlimited one-to-one sessions with psychologists and lifestyle experts through OpenUp, also available to up to three family members. Co-working space budget of up to €35 / $40 per visit, for up to two visits per month. Dedicated learning budget for courses, books, conferences, events, and certifications. Company-provided laptop. Monitor budget of up to $250 and up to $150 for keyboard, mouse, microphone, and headphones. Premium access to AI tools such as ChatGPT, Cursor, Hugging Face, Claude Code, and other tools needed for the role. Opportunity to work on rapidly scaling AI products with a globally distributed team. Significant ownership in shaping a newly created Trust & Safety product function.