Technical Support Engineer

Accountabilities:: Monitor installed systems, infrastructure, and network services to maintain high levels of availability, reliability, and performance. Diagnose and troubleshoot network and wireless devices, including access points, switches, and related infrastructure. Troubleshoot and support routing, switching, TCP/IP, PPP, Ethernet, FTP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, ACL, VoIP, firewall, LAN, and WAN environments. Configure and troubleshoot systems and network infrastructure while supporting timely resolution of technical incidents. Manage IP addressing and resolve support tickets within established service-level agreements. Administer and troubleshoot Active Directory, DHCP, and DNS-related issues. Provide technical support for wireless technologies, including 4G/5G LTE networks. Monitor system and platform behavior, identify performance issues, and recommend improvements to infrastructure and operational processes. Work with service management, monitoring, collaboration, and enterprise technology platforms such as ServiceNow, Salesforce, Jira Service Management, Microsoft platforms, Slack, and Nagios. Develop and maintain accurate, comprehensive technical documentation covering systems, configurations, procedures, and troubleshooting activities. Create, maintain, and support the implementation of internal and external technical policies and procedures. Lead and participate in technical sessions, coordinate across multiple organizations, and facilitate technical implementation and troubleshooting discussions. Collaborate effectively with technical teams to investigate issues, implement solutions, and continuously improve service reliability. Requirements BE/B.Tech, MCA, or a Master's degree in a relevant discipline. Fresh graduates or candidates with 1–2 years of relevant technical support, networking, or infrastructure experience are welcome. Basic knowledge of networking, servers, LAN/WAN environments, wireless networks, routing, switching, firewalls, security monitoring, and internet technologies. Understanding of routing and switching concepts and protocols, including TCP/IP, DHCP, OSPF, VLAN, VTP, BGP, EIGRP, and ACLs. Familiarity with system configuration, network troubleshooting, IP address management, Active Directory, DNS, and DHCP. Strong technical support and problem-solving capabilities, with the ability to diagnose issues methodically and resolve them within established SLAs. Excellent written and verbal English communication skills. Strong collaboration and teamwork skills, with the ability to communicate effectively during technical discussions and cross-functional initiatives. Ability to create clear technical documentation and communicate technical information to different stakeholders. Willingness and availability to work 24×7 rotational shifts, including night shifts and weekends. CCNA, CCNP, or CCIE certification is an advantage. Knowledge of wireless networking and 4G/5G technologies is an additional advantage. Familiarity with enterprise service management, monitoring, collaboration, and infrastructure tools is beneficial. Benefits Fully remote position based in India. Opportunity to develop hands-on experience across networking, infrastructure, system monitoring, and technical support. Exposure to enterprise networking technologies, wireless and 4G/5G environments, security, and infrastructure management. Opportunity to work with service management, monitoring, collaboration, and Microsoft technology platforms. Collaborative environment focused on innovation, continuous learning, and professional development. Opportunity for early-career professionals to participate in technical troubleshooting, implementation projects, and cross-functional initiatives. Inclusive workplace that welcomes applicants from diverse backgrounds.