Technical Support Engineer - Digital Marketing

Accountabilities:: Provide technical support and troubleshooting for enterprise applications, systems, infrastructure, and cloud-based services. Investigate, diagnose, and resolve technical incidents and service requests efficiently. Monitor and troubleshoot AWS and/or Azure environments as part of daily technical operations. Analyze issues across applications, systems, infrastructure, and cloud environments to identify root causes. Collaborate with internal technology teams and distributed stakeholders to resolve complex technical problems. Escalate incidents when appropriate and maintain ownership of issues through to resolution. Document troubleshooting procedures, technical solutions, incident outcomes, and operational processes. Identify recurring issues and recommend improvements that strengthen support processes and system reliability. Communicate technical problems, investigations, and solutions clearly to both technical and non-technical stakeholders. Follow established support, security, incident-management, and operational procedures. Manage multiple support requests while prioritizing issues according to urgency and business impact. Requirements: Senior-level professional experience in technical support, IT support, systems administration, cloud support, or a related technical discipline. Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure. Strong troubleshooting, diagnostic, and problem-solving skills across applications, systems, infrastructure, and cloud environments. Solid understanding of cloud infrastructure and common enterprise IT environments. Experience investigating and resolving technical incidents and service requests. Experience working with ticketing, incident-management, or IT service-management processes. Strong written and verbal communication skills, with the ability to explain technical concepts clearly. Ability to collaborate effectively with distributed teams and stakeholders across different functions. Strong documentation, organization, and prioritization skills. Ability to manage multiple technical issues simultaneously and follow them through to resolution. English proficiency sufficient for effective communication with global technical and business teams. Experience with additional cloud, infrastructure, networking, scripting, monitoring, or automation technologies is a plus. Must be based in Latin America, with Brazil as the target location for this opportunity. Benefits: 100% remote work with the flexibility to work from a suitable location using a laptop and reliable internet connection. Highly competitive compensation paid in USD. Paid time off to support rest and work-life balance. Autonomous work environment focused on results rather than fixed schedules. Opportunity to work on innovative, high-impact technology projects with leading U.S. companies. Supportive culture focused on employee well-being and professional development. Access to a diverse global network of more than 600 professionals across 25+ countries. Opportunity to collaborate with experienced technical professionals in a multicultural environment.