Technical Services Geologist

Accountabilities:: Work safely and professionally at underground mine sites, remote locations, and customer facilities. Provide technical training, consulting, and support to customers with diverse technical and mining backgrounds. Assess, document, troubleshoot, and resolve customer issues efficiently while maintaining a positive and value-focused customer experience. Act as the primary technical point of contact for assigned customers and prospects, supporting continued engagement, satisfaction, adoption, and successful use of the technology. Collaborate with regional teams to support business development and increase awareness within the mining industry. Identify expansion, upsell, and renewal opportunities within assigned accounts, working with Sales and Commercial teams to support long-term account growth. Gather feedback from mine sites and remote customer interactions and translate insights into improvements to products, training, and go-to-market approaches. Support Sales and go-to-market activities by developing business cases, assisting with evaluations and pilots, and reinforcing return on investment and value realization. Test and familiarize yourself with new product releases and features to provide effective customer guidance and support. Develop and refine training materials, best practices, and customer enablement resources. Build strong cross-functional relationships with Product, Engineering, Sales, and other teams. Respond professionally to changing priorities and ad-hoc customer or operational requirements. Travel up to 50% domestically and internationally. Requirements: 5+ years of underground mining experience in a Technical Services capacity, preferably within Geology, Geotechnical Engineering, Mining Engineering, or a related discipline. Bachelor’s degree in Geology, Engineering, or a related field is strongly preferred. Strong understanding of underground face mapping concepts and their practical application. Experience using underground mapping, modelling, and/or engineering software. Customer-focused approach with the ability to build trusted, long-term relationships with technical and operational stakeholders. Ability to balance technical delivery, customer ownership, and commercial awareness. Self-motivated and adaptable, with the ability to learn new technologies, products, and use cases quickly. Strong communication and presentation skills across technical, operational, and commercial audiences. Comfortable presenting to small groups, mine-site teams, and customer leadership. Strong organizational skills and the ability to manage multiple competing priorities effectively. Excellent written, verbal, and reading comprehension skills in English. Valid driver's license and passport. Ability to work in underground mine environments, including occasional confined spaces, bending, reaching, and lifting up to 30 kg. Comfortable with frequent sitting, standing, typing, air travel, and underground site work. Benefits: Competitive salary. Fully remote position. Generous paid time off. Opportunity to work hands-on with advanced mining technology. Small-team environment offering opportunities for immediate impact and visibility. Exposure to international customers and underground mining operations. Opportunity to contribute to customer success, product development, and commercial growth.