Técnico Cadastro IV - Operações

Accountabilities:: Receive and process daily requests related to registration, maintenance, and employee movement activities. Validate documentation and supporting information before entering or updating records to ensure data accuracy. Monitor registration records, identify inconsistencies, and implement the necessary corrections. Enter and maintain detailed information in the appropriate system fields. Perform registration reconciliations according to established company schedules and ad hoc requests. Ensure registration and maintenance activities comply with the applicable rules, conditions, and requirements of insurers and insurance providers. Create, maintain, and improve departmental procedure manuals and operational documentation. Provide support to internal and external clients regarding registration data, processes, and systems. Support the team in managing deadlines, activity volumes, quality standards, and critical issues. Maintain clear and transparent communication with colleagues and stakeholders while supporting the resolution of operational challenges. Deliver system training for new employees, companies, and refresher sessions for internal and external users. Support leadership with process improvement initiatives, projects, and automation activities. Propose, analyze, and validate performance indicators related to registration and employee movement processes. Develop and improve spreadsheets, dashboards, and management reports. Support the design and implementation of internal workflows, controls, and operational procedures. Identify opportunities for process improvements and automation in collaboration with IT and other relevant teams. Support technical team development and contribute to monitoring team performance and results. Participate in and lead automation initiatives involving integrations, RPA, APIs, and related technologies. Requirements: Higher education currently in progress. Previous experience in benefits management or related operational processes. Advanced Excel skills, including the ability to develop and automate spreadsheets. Strong analytical skills and a systemic understanding of business processes. Good communication and negotiation skills, with the ability to interact effectively with different stakeholders. Strong organization, attention to detail, and results-oriented mindset. Experience with process improvement and spreadsheet automation is desirable. Knowledge of BI tools such as Power BI, Google Sheets, Looker, or similar platforms is desirable. Familiarity with EB and Quiver Pró systems is desirable. Ability to analyze operational data, identify inconsistencies, and propose practical solutions. Interest in technology, automation, process optimization, and continuous improvement is valued. Benefits: 100% remote work model. Medical and dental insurance coverage. Flexible meal or food allowance. Transportation allowance. Profit-sharing program (PLR). TotalPass access, with plans for gyms and fitness facilities at exclusive rates. Life insurance. Partnerships with language schools, universities, and professional education providers. Discounts on personal insurance for employees and eligible family members, including parents, children, and spouses. Childcare assistance and programs supporting maternal and infant health. Additional holiday on Insurance Professionals' Day. Opportunities to participate in process improvement, technology, and automation projects. Professional development through training, knowledge sharing, and exposure to different operational initiatives.