Systems Integration Support Technician (BC)

Accountabilities: Provide remote technical support and occasional onsite support at client locations, including required travel to project sites. Support security contractors with the integration of smart building automation and IoT technologies. Program, configure, install, and commission security and building technology systems as required. Troubleshoot technical issues and collaborate with project managers and cross-functional teams to resolve complex problems. Communicate clearly with customers, project managers, contractors, and internal stakeholders throughout project delivery. Maintain accurate project updates and documentation within project management software. Take end-to-end ownership of assigned IoT projects, from initial integration and configuration through commissioning and completion. Ensure installations and technical work are completed cleanly, professionally, and according to project requirements. Requirements: Minimum 5 years of experience working with access control, intercom systems, CCTV/IP systems, intrusion systems, IoT, or related security technologies. Strong expertise with access control platforms such as Salto, ICT, or Kantech; certified installer experience is an advantage. Hands-on experience with CCTV platforms including Hanwha, Digital Watchdog, Axis, Uniview, or Avigilon. Experience installing and commissioning digital intercom systems and working with intrusion platforms such as DSC, Paradox, or Honeywell. Solid knowledge of IP networking, including DMZ, VLAN, VPN, RDM, IPsec, SSL, VoIP, and PoE technologies. Ability to configure Wi-Fi networks; experience with UniFi is preferred. Ability to read and interpret construction drawings, wiring diagrams, and as-built documentation. Strong background in structured cabling and low-voltage installations. Previous experience using project management software and working with mobile applications and web portals. Valid G-class driver's license with a clean driving record. Strong troubleshooting, time management, organizational, written, and verbal communication skills. Ability to work independently while collaborating effectively with a team and managing multiple priorities. Professional phone manner and a strong commitment to clean, high-quality workmanship. Benefits: Annual compensation of $75,000–$85,000. Full-time employment with a mid-level scope of responsibility. Remote position based in Vancouver, British Columbia. Combination of remote technical support and occasional onsite client work. Opportunity to work across smart building automation, IoT, security, networking, and connected technology projects. End-to-end ownership of projects and meaningful hands-on technical responsibility.