System Implementation Specialist

Accountabilities: Contribute to the design, configuration, and development of custom forms, templates, workflows, and system functionality. Produce clean, efficient code based on defined functional and non-functional requirements. Integrate software components and third-party applications as part of broader system integration initiatives. Troubleshoot, debug, update, and upgrade existing software and system components. Gather, evaluate, and document customer use cases, business processes, and functional requirements. Create clear technical documentation for project reference, implementation, and reporting. Apply low-code platforms and configuration methodologies where appropriate. Contribute to project documentation and reports, including project schedules, quality management plans, testing plans, and conversion plans. Support clients and stakeholders in planning and strategy discussions around risks, issues, dependencies, and implementation approaches. Help identify practical solutions that keep projects aligned with established timelines, budgets, and requirements. Apply appropriate software development lifecycle methodologies, including Agile, Waterfall, or hybrid approaches. Participate in system implementation initiatives involving integrated solutions and modernization of legacy or mainframe technologies. Work with project teams to support testing, integration, deployment, and overall solution delivery. Maintain strong communication with stakeholders while balancing detailed technical work with broader project objectives. Requirements Bachelor’s degree or 5 years of relevant professional experience; a master’s degree in public administration, government-focused business administration, or a related field is preferred. 5+ years of relevant professional experience in technology implementation, systems integration, software development, or a related discipline. Ability to understand service delivery systems for programs administered by state agencies and monitored by federal regulators. Strong understanding of complex federal regulations and requirements relevant to public-sector programs. Strong Microsoft Office skills, particularly with data analytics tools such as Microsoft Access, SQL, and SPSS. Strong analytical skills and demonstrated ability to work accurately with large and complex datasets. Sound judgment, attention to detail, and the ability to seek guidance when appropriate. Ability to manage detailed work while keeping projects moving within defined timelines and budgets. Experience with COTS, SaaS, PaaS, or IaaS solutions is preferred. Experience across software development lifecycle phases using Agile, Waterfall, Scrum, and/or hybrid methodologies. Experience supporting modernization of legacy systems or mainframe technologies through n-tier solutions is preferred. Experience with Azure DevOps and CI/CD environments is a plus. Familiarity with tools such as Microsoft Project, Visio, Word, Excel, SharePoint, Visual Studio, Jenkins, JIRA, and GitHub is valuable. Knowledge of Service-Oriented Architecture, TCP, FTP, SSH, SQL, and Oracle is preferred. Familiarity with standards and frameworks such as PMBOK, CMMI, Prosci OCM, IEEE, and SEI is beneficial. Relevant certifications such as Certified DevOps Project Manager, Certified Scrum Master, SAFe, Certified Software Test Manager, AWS Cloud Practitioner, or ITIL are desirable. Excellent written, verbal, interpersonal, and presentation skills. Highly self-motivated, organized, and capable of working independently. Strong work ethic and ability to support multiple projects and deadlines while maintaining accuracy. Demonstrated curiosity and commitment to continuous learning. Ability to work effectively in a hybrid environment with occasional travel or onsite requirements. Must be available during established working hours and able to work effectively from a safe, private, and distraction-free environment when working remotely. New hires requiring employer sponsorship for work authorization, including H-1B sponsorship, are not eligible for sponsorship. Benefits Salary: $75,000–$120,000 USD annually, with compensation varying based on location, role, skills, experience, and other relevant factors. Healthcare: Medical and dental care benefits. Retirement: 401(k) program. Paid time off: PTO. Family support: Parental leave. Additional leave: Bereavement leave. Work arrangement: Remote-friendly hybrid environment with some office or client travel as required. Professional environment: Opportunity to work on technology projects serving public-sector organizations across health, education, and human services. Project exposure: Experience across system integration, modernization, implementation, data, software development, and technology consulting initiatives.