Support Engineer, SAP BW (Evergreen)

Accountabilities:: Troubleshoot and resolve complex SAP BW issues involving data loads, InfoProviders, queries, data integrity, and system performance. Work closely with customers to understand technical requirements, investigate issues, and deliver high-quality support. Support SAP BW customizations and provide technical recommendations aligned with best practices. Develop and implement fixes for BW defects and data-related issues. Provide technical and functional guidance on SAP BW topics to key accounts and customers. Use remote-access capabilities and proprietary tools to diagnose and resolve issues across test and client environments. Participate in a global 24x7x365 support rotation and adapt working hours as required by customer and business needs. Contribute to internal knowledge bases, diagnostic tools, documentation, and continuous process improvements. Take on additional job-related responsibilities based on business needs, role progression, and available opportunities. Requirements Bachelor’s degree in Computer Science or equivalent professional experience. 5+ years of SAP experience with deep knowledge of SAP BW, Basis, NetWeaver, and system integration. Strong hands-on experience with BW modeling, ETL, BEx, and performance tuning. Experience working with major database technologies and operating system platforms. Strong troubleshooting skills, persistence, and a structured approach to complex problem solving. Customer-focused mindset with the ability to build and maintain long-term professional relationships. Strong understanding of application functionality, database tables, and system relationships. Excellent verbal, written, interpersonal, and presentation skills. High attention to detail and the ability to learn new technologies and concepts quickly. Ability to work independently while also collaborating effectively within a global team. Ability to remain calm, professional, and solution-oriented in high-pressure situations. Comfortable working in both office and remote environments, including a virtual home-based setup. Fluent Portuguese and English are required; Spanish is considered a plus. Knowledge of SAP Analytics Cloud (SAC) is helpful but not essential. Benefits Remote work opportunity based in Brazil. Flexible working arrangements within a global support environment. Exposure to mission-critical SAP environments and complex enterprise technology landscapes. Opportunities to work directly with customers and advise key accounts on technical and functional matters. Opportunities to expand technical expertise through challenging support cases and continuous learning. Collaboration with international teams and professionals across a global organization. Opportunities to contribute to knowledge-sharing, diagnostic tools, and process improvement initiatives. Compensation, bonuses, and benefits designed to recognize skills and performance. A collaborative environment focused on professional growth, learning, and meaningful work. Exposure to a diverse and inclusive international workplace with opportunities to contribute to broader community initiatives.