Strategic Solutions Engineer

Accountabilities: Design and deliver structured technical enablement programs covering workflow mapping, business process analysis, AI Agents, AI workflows, solution design, competitive positioning, discovery, demos, and commercial conversations. Coach strategic partners across APAC to become increasingly self-sufficient in customer discovery, solution design, demonstrations, technical validation, and deal execution. Act as the technical lead for partner-sourced opportunities, supporting engagements from discovery and proof of concept through handoff and expansion while connecting activities to measurable revenue outcomes. Partner with Account Executives on strategic direct opportunities, leading discovery, solution design, demonstrations, and technical evaluations. Support partner acquisition by leading technical demonstrations and deep-dive sessions, helping prospective partners understand the platform and identifying opportunities to expand their practices. Enable partners to identify, scope, and develop AI and Certified Agent opportunities, including AI transformation workshops and collaboration with internal AI specialists. Lead or support partner-focused workshops, executive events, in-market activities, and other initiatives that strengthen partner engagement and generate commercial opportunities. Support reseller-related processes, including billing, procurement, renewals, expansion motions, and coordination with Professional Services on delivery and escalation. Collaborate with Professional Services, Customer Success, Product, Engineering, and Solutions Engineering teams to resolve technical challenges, support RFPs, and communicate partner feedback that can improve products and processes. Develop reusable enablement materials, partner content, case studies, and proof points that help scale successful technical and commercial motions across the region. Requirements 8+ years of experience in enterprise pre-sales, solutions engineering, sales engineering, solutions consulting, or another comparable customer-facing technical role. At least 2 years of experience supporting or enabling channel partners, VARs, system integrators, resellers, or partner-led go-to-market models. Demonstrated ability to build and scale programs from the ground up rather than simply executing established processes. Strong presentation, storytelling, workshop facilitation, and communication skills, with the ability to translate technical capabilities into clear business value for varied audiences. Experience designing or explaining solutions involving APIs, web services, automation, integrations, workflow configuration, or lightweight technical validation. Strong business process mapping skills, including the ability to analyze, document, and improve complex processes across different business environments. Ability to establish credibility with partners, customers, and sales teams, handle objections constructively, and operate as a trusted technical advisor. Hands-on familiarity with AI and LLM technologies, integration platforms such as Unito, Workato, Zapier, or Integromat, as well as web services and APIs. Strong commercial judgment, structured problem-solving abilities, and the capacity to manage multiple priorities in a fast-paced environment with limited supervision. Comfortable working cross-functionally and influencing stakeholders without relying on formal authority. Willingness and ability to travel up to 50% as required for customer, partner, and regional activities. Based in Australia, with Sydney, Melbourne, or Brisbane preferred. Benefits Fully remote position available to candidates across Australia. Opportunity to work on strategic enterprise engagements across the APAC region. High-impact role combining partner strategy, technical consulting, enterprise sales, and AI enablement. Significant autonomy to build and scale partner enablement programs and revenue-generating initiatives. Exposure to AI, LLMs, automation, integrations, and modern workplace technology. Collaboration with cross-functional teams spanning Sales, Professional Services, Customer Success, Product, Engineering, and Solutions Engineering. Opportunity to contribute to partner events, customer engagements, AI transformation initiatives, and regional growth programs. Equal-opportunity workplace committed to fair consideration of qualified applicants.