Strategic Account Manager

Accountabilities: Own a portfolio of strategic enterprise accounts, serving as the primary relationship and commercial lead throughout the customer lifecycle. Develop strategic success plans that connect platform capabilities with customers’ localized marketing objectives, KPIs, and measurable ROI. Advise customers across reputation management, social media, local page optimization, listings, reviews, and AI-powered search capabilities. Drive renewals, upsells, and expansion opportunities while managing annual commercial targets and identifying whitespace well ahead of renewal periods. Lead contract negotiations from proposal through signature, with a focus on long-term agreements and sustainable customer value. Maintain accurate Salesforce pipeline data, forecasts, renewal projections, and expansion opportunities. Build relationships across multiple levels of customer organizations, from operational users and brand managers to executive sponsors and C-suite stakeholders. Lead executive business reviews, strategic customer meetings, and industry engagements while communicating complex technology and marketing concepts in clear business terms. Monitor customer health, identify churn risks, and implement structured mitigation plans to support strong retention and expansion. Coordinate internal resources across sales, legal, implementation, product, marketing, and support to provide a seamless customer experience. Partner with implementation teams to accelerate onboarding, adoption, and time-to-value. Represent customer priorities internally and provide product and marketing teams with actionable feedback to inform future solutions and roadmap development. Requirements 4+ years of experience in a client-facing position such as Customer Success, Account Management, Strategic Consulting, or a similar role, preferably within SaaS or software technology. Demonstrated success managing strategic customer relationships while achieving commercial objectives such as renewals, upsells, and account expansion. Experience in digital marketing, SEO, localized search, or related technology environments is highly valuable. Strong consultative and advisory skills, with the ability to challenge customer thinking, identify opportunities, and guide stakeholders toward business outcomes. Proven commercial mindset, including experience carrying a quota, managing renewal cycles, negotiating contracts, and identifying expansion opportunities. Excellent executive presence and communication skills, with the ability to engage confidently with senior and C-suite decision-makers. Strong analytical skills and the ability to translate customer and performance data into compelling ROI-driven business narratives. Excellent organizational and prioritization skills, with the ability to manage a diverse portfolio while maintaining accurate CRM records and forecasts. Strong problem-solving abilities and a proactive, structured approach to addressing customer challenges. Ability to collaborate effectively across multiple internal teams and coordinate resources around strategic customer outcomes. Adaptability, resilience, and an entrepreneurial mindset suited to a fast-paced technology environment. Willingness to adopt emerging technologies, tools, and methodologies and continuously evolve your approach to strategic account management. Benefits Remote work opportunity available in Canada. Full-time position within a global customer organization. Opportunity to work with strategic, multi-location enterprise customers. High degree of ownership over customer relationships, commercial performance, renewals, and expansion. Exposure to AI-powered marketing technology, reputation management, social media, local search, and digital visibility solutions. Cross-functional collaboration with sales, product, marketing, implementation, legal, and support teams. Opportunity to build executive-level relationships and influence strategic customer outcomes. Environment that supports innovation, adaptability, and the adoption of new technologies and methodologies. Compensation and additional benefits are not specified in the provided job description and should be confirmed with the hiring team.