Staffing Account Manager

Accountabilities: Manage temporary clinician staffing: Take ownership of communications with temporary clinicians to fill schedule gaps, confirm shifts, and prepare and issue shift confirmation detail letters. Source and qualify clinicians: Coordinate temporary labor sourcing, review clinician qualifications, and partner with recruiters to identify incoming clinicians and maintain relationships with active temporary staff. Coordinate onboarding and scheduling: Serve as the liaison for temporary clinician orientations and clinical shifts, supporting hospital teams in building and maintaining staffing schedules. Maintain clinician rosters and availability: Forecast, evaluate, and manage clinician rosters and bench capacity. Maintain an active roster at a ratio of four clinicians for every open full-time equivalent (FTE), and one clinician per FTE in the staffing model. Ensure scheduling data accuracy: Maintain accurate Available to Schedule Dates (ASDs) for managed clinicians and review contractual W-2 shift obligations monthly. Manage staffing costs and budgets: Partner with field operations to control temporary labor costs, maintain knowledge of temporary labor budgets, and conduct biweekly reviews of the BTR tool to inform staffing forecasts and decisions. Monitor performance and mitigate risk: Audit staffing success, key performance indicators (KPIs), and operational results; identify concerns, escalate risks, and implement appropriate mitigation measures. Oversee payroll and timekeeping: Verify the accuracy of temporary clinician payroll information and timesheets. Manage external staffing vendors: Maintain and coordinate third-party vendor relationships, including relevant staffing terms, non-starts, and deactivations. Support practice leadership: Train and maintain a dotted-line relationship with Practice Coordinators and Practice Managers on staffing processes, scheduling practices, and operational expectations. Provide operational continuity: Help maintain site scheduling requirements during periods of Practice Coordinator or Practice Manager attrition and educate new practice leaders on temporary labor processes. Promote process compliance: Monitor whether Practice Managers follow established procedures, guide them through scheduling best practices, and escalate systemic process breakdowns to the Director of Operations or noncompliance to the Medical Director/Regional Medical Director (RMD). Serve as a process and technology resource: Act as a subject matter expert in temporary labor processes and related systems, including Shift Admin and Salesforce. Represent the staffing function: Participate in local and regional calls, communicate professionally with stakeholders, and collaborate across the organization to achieve customer objectives. Provide consultative support: Identify barriers, recommend solutions, and build productive relationships with clinicians and internal and external stakeholders. Respond to urgent staffing needs: Provide after-hours on-call support for staffing emergencies to the best of their ability. Requirements Associate degree or an equivalent combination of education and professional experience. At least 1 year of experience in a Staffing Consultant position. Expert-level knowledge of staffing consultant responsibilities and processes. Experience with clinician scheduling, workforce forecasting, and roster management. Knowledge of operational policies, procedures, and staffing practices. Strong understanding of staffing coordination and temporary labor processes. Proficiency in Microsoft Office Suite. Ability to communicate and interact effectively with individuals at all organizational levels. Strong organizational and time-management skills, with the ability to multitask and prioritize in a fast-paced environment. Effective presentation and communication skills. Strong negotiation skills and responsiveness, with the ability to address staffing needs and stakeholder requests promptly. Demonstrated resourcefulness and initiative, including the ability to use available information and tools to solve problems. Adaptability and willingness to adjust plans as operational needs evolve. Collaborative approach, with the ability to work effectively across teams and within a highly matrixed organization. Strategic thinking and the ability to understand broader staffing needs, anticipate challenges, and develop practical action plans. Intellectual curiosity and enthusiasm for learning processes, systems, and the reasons behind operational decisions. Passion for the work and the ability to motivate and engage colleagues in shared goals. Benefits Annual salary range of $60,000–$88,000. Expected starting salary of $60,000–$65,000, based on experience, location, and the program supported. Medical insurance. Dental insurance. Vision insurance. Health Care and Dependent Care Flexible Spending Accounts (FSAs). 401(k) retirement savings plan with company matching contributions. Paid time off (PTO), accruing immediately from the start date at a rate of 15 days per year, in accordance with the applicable PTO policy. 10 company-paid holidays per year. Remote-first work environment. Opportunities for professional development and career growth. Collaborative workplace focused on inclusivity, innovation, and excellence.