Staff Product Manager, Retail Experiences

Accountabilities: Define and lead the product vision, strategy, and multi-year roadmap for retail digital experiences, maintaining end-to-end ownership from discovery and prioritization through launch and iteration. Champion the guest experience by mapping the complete on-property journey, identifying friction points and opportunities, and translating insights into strategic product initiatives. Develop digital features that connect mobile experiences with physical environments, including location-aware functionality, property services, personalized offers, and real-time loyalty recognition. Collaborate with product teams across Growth, Core, and Hospitality to deliver cohesive, intuitive, and customer-centric experiences. Work closely with Retail Operations and property leadership to understand frontline needs, pilot new capabilities, and coordinate successful implementations across multiple locations. Partner with Engineering teams to manage integrations with property systems, hardware, and third-party services, while overseeing mobile release processes in collaboration with delivery teams. Develop and execute go-to-market and adoption strategies, including content planning, customer communications, and on-property activation initiatives. Leverage user research, behavioral analytics, competitive intelligence, and experimentation to guide prioritization, measure incremental impact, and optimize product performance. Balance customer experience objectives with regulatory obligations, compliance standards, and responsible gaming requirements. Translate complex business needs and competing stakeholder priorities into clear product strategies, actionable roadmaps, and measurable outcomes. Influence and align senior stakeholders across Product, Engineering, Design, Data, Marketing, Operations, Compliance, Finance, and business leadership. Take on additional responsibilities as required to support broader product and business objectives. Requirements: At least 7 years of product management experience, with a proven track record of owning consumer-facing mobile or digital products from strategy and discovery through launch and continuous optimization at scale. Demonstrated experience developing customer, guest, or member-facing products that connect digital and physical experiences, ideally within hospitality, travel, entertainment, ticketing, retail, or loyalty environments. Strong product judgment and customer empathy, with the ability to translate user research, behavioral insights, and journey mapping into meaningful product priorities. Proven ability to define compelling product visions and strategies and translate them into focused roadmaps that deliver measurable, incremental business value. Experience leading cross-functional initiatives through influence, working closely with Engineering, Design, Data, Marketing, and Operations teams in agile environments. Familiarity with iOS and Android release processes, as well as content management and configuration tools that support product launches and go-to-market execution. Strong technical understanding and experience collaborating with Engineering teams on APIs, system integrations, and platform architecture. Excellent analytical skills, including experience with A/B testing, product analytics, performance measurement, and data-driven investment decisions. Experience working within operations-heavy, multi-location organizations and driving adoption of digital solutions among frontline teams. Strong executive communication, stakeholder management, strategic thinking, and collaboration skills. Ability to navigate ambiguity, manage competing priorities, and influence decision-making across complex organizational structures. Additional assets: Previous experience in hospitality technology or other regulated industries, such as gaming or financial services. Experience developing omnichannel customer experiences that integrate digital platforms with physical services and locations. Familiarity with loyalty programs, personalized customer engagement, location-based services, and mobile-first product ecosystems. Experience scaling digital products across multiple properties, business units, or geographically distributed operations. Benefits: Competitive annual base salary ranging from $165,000 to $195,000 USD . Additional bonus opportunities for eligible non-sales positions. Comprehensive benefits package designed to support employees' physical, financial, and emotional well-being. Flexible remote working opportunities within the United States. Fun and relaxed working environment. Education and professional conference reimbursement. Career progression opportunities and support for professional development. Opportunities to mentor others and contribute to team growth. Access to personalized benefits, expert guidance, and ongoing support for important life milestones and everyday needs.