Staff Product Manager, Accounts & Payments

Accountabilities: Lead the end-to-end development and delivery of strategic account initiatives, including passwordless authentication and improvements to login, security, and account recovery experiences across platforms. Own and continuously evolve the product roadmap for account management and subscription platforms, ensuring priorities align with broader business objectives and user needs. Drive improvements to payment infrastructure, subscription management, entitlements, and usage metering to support a growing ecosystem of digital services. Collaborate with engineering, UX, design, data science, and cross-functional product teams to define requirements, maintain an outcome-driven backlog, and deliver high-quality solutions. Leverage user research, market insights, analytics, and experimentation to identify opportunities, validate hypotheses, and improve product performance. Define, monitor, and communicate key product success metrics, using data-driven insights to measure impact and adjust strategies when necessary. Identify opportunities to reduce friction across the user journey, increase account adoption, and strengthen engagement across connected products and services. Balance technical considerations, user experience, business priorities, and long-term platform scalability when making product decisions. Requirements At least 6 years of professional experience in product management, with a background in user-facing products and backend services supporting both internal and external customers. Demonstrated experience working with identity management, authentication, payment systems, or subscription platforms. Strong technical understanding of software architecture, backend infrastructure, and complex product ecosystems. Proven ability to use data and analytics to identify opportunities, solve problems, establish objectives, and measure product outcomes. Hands-on experience with data analysis and visualization tools such as SQL, Looker, or Excel. Excellent strategic thinking, prioritization, and problem-solving skills, with the ability to translate complex technical challenges into clear product strategies. Strong communication and stakeholder management skills, with experience collaborating across engineering, design, data science, and business teams. Ability to operate independently, navigate ambiguity, adapt to changing priorities, and take ownership of initiatives with minimal supervision. A curious, growth-oriented mindset and commitment to continuous learning and experimentation. Alignment with values centered on inclusivity, collaboration, responsible participation, relationship-building, and perseverance. Benefits Competitive annual salary based on location: Canada Tier 1 locations: CAD $128,000–$171,000 . Canada Tier 2 locations: CAD $116,000–$155,000 . Performance-based annual bonus opportunities. Comprehensive medical, dental, and vision insurance. Generous retirement contributions with immediate 100% vesting, regardless of personal contributions. Quarterly company-wide wellness days. Country-specific public holidays, plus an additional day off for your birthday. One-time home office setup stipend. Annual professional development budget to support continuous learning and career growth. Quarterly well-being stipend. Generous paid parental leave. Employee referral bonus program. Additional benefits, including life and accidental death and dismemberment insurance, disability coverage, and employee assistance programs, depending on location. Remote working opportunities and a collaborative, mission-driven environment.