Sr UX/UI Designer

Accountabilities:: Lead the end-to-end UX/UI design process, from user research and information architecture to user flows, wireframing, prototyping, usability testing, and final design implementation. Manage and continuously improve design system components, working closely with design leadership and engineering teams to ensure consistency, accessibility, scalability, and efficiency across digital products. Translate business objectives and user requirements into intuitive, visually compelling, and user-centered digital experiences across web and mobile platforms. Integrate AI-powered tools and workflows into daily design activities, including research synthesis, generative ideation, AI-assisted wireframing, rapid prototyping, and iterative design development. Conduct and analyze user research, A/B testing, behavioral analytics, and user feedback to identify opportunities for improvement and guide evidence-based design decisions. Design effective experiences for different user personas, including underwriters, processors, and loan officers, ensuring that AI-generated recommendations, confidence levels, and decision-making processes are communicated clearly and responsibly. Collaborate with multidisciplinary teams, including Product, Engineering, and Design, to ensure solutions align with user expectations, business goals, and brand guidelines. Apply Lean UX methodologies to accelerate experimentation, validate concepts, and continuously improve digital interactions. Advocate for best practices in UX/UI design, accessibility, design collaboration, and responsible AI adoption throughout the product development lifecycle. Explore emerging AI technologies, LLMs, and AI-assisted development practices to improve design productivity, creativity, and workflow efficiency. Communicate and present design concepts effectively, explaining design decisions and incorporating feedback from relevant stakeholders. Manage multiple projects and priorities independently while maintaining high standards of quality, accuracy, and attention to detail. Requirements: Bachelor's degree in Design, Human-Computer Interaction (HCI), or a related field. 4–6 years of relevant professional experience in UX/UI or product design, supported by a portfolio demonstrating a broad range of user experience design capabilities. Strong expertise in end-to-end UX methodologies, including user research, usability testing, information architecture, user journey mapping, wireframing, prototyping, and iterative design. Advanced proficiency in Figma and familiarity with user research platforms such as UserTesting.com, Agile project management tools such as Jira, and documentation platforms such as Confluence. Experience with Smartsheet is a plus. Strong analytical capabilities, with demonstrated experience interpreting qualitative and quantitative research, A/B testing results, and behavioral analytics to inform design decisions. Practical experience using AI-powered design tools and Large Language Models (LLMs) to support research synthesis, ideation, prototyping, and design development. Understanding of prompt engineering and the ability to communicate effectively with AI systems to achieve relevant, reliable, and high-quality outputs. Familiarity with Vibe Coding principles and AI-assisted development workflows, combining traditional design and coding practices with emerging AI capabilities. Ability to integrate AI tools into design and development processes while maintaining quality, usability, security, and responsible technology practices. A portfolio or work samples demonstrating the practical use of AI-assisted tools in the design process is strongly preferred. Familiarity with Lean UX principles and the ability to work through rapid prototyping, experimentation, and continuous improvement. Understanding of web and mobile ecosystems, accessibility standards, and user-centered design principles. Excellent visual, verbal, and written communication skills, with the ability to present, justify, and negotiate design decisions effectively. Strong problem-solving abilities, exceptional attention to detail, and the capacity to manage multiple projects and deadlines in a fast-paced environment. Ability to work autonomously while contributing effectively to a collaborative, multidisciplinary team. A proactive approach to learning and staying up to date with evolving AI technologies and their applications in UX/UI design. Certifications from Nielsen Norman Group (NN/g) or the Interaction Design Foundation (IxDF) are considered an advantage. Experience within the mortgage, lending, or broader financial services industry is beneficial, particularly when working with complex workflows and specialized user needs. Benefits: Remote work flexibility: Fully remote position based in the United States. Full-time opportunity: Stable, full-time employment within a technology-driven business environment. Professional growth: Opportunities to develop expertise in AI-powered design, UX research, and emerging digital technologies. Innovation-focused environment: Work with modern design tools, AI technologies, and evolving product development methodologies. Cross-functional collaboration: Partner with experienced professionals across Design, Engineering, and other business functions. Meaningful impact: Contribute to improving complex digital experiences within the mortgage and financial services industry. Career development: Opportunity to influence design systems, UX methodologies, and the evolution of AI-assisted product experiences.