Sr. Product Manager - Conversations

Accountabilities:: Own the strategy, roadmap, priorities, and business outcomes for a defined area of the Conversations product, ensuring alignment with the broader product portfolio. Conduct 4–6 agency customer calls per week to uncover underlying needs, validate problems, and understand customer workflows. Analyze customer interviews, support tickets, and feedback to identify recurring pain points, define jobs to be done, and quantify opportunities. Translate customer problems into existing, enhanced, or new product capabilities, developing clear and testable hypotheses. Create high-fidelity prototypes and validate concepts with customers and internal stakeholders before engineering implementation. Define product requirements, write clear and actionable PRDs, and collaborate with engineering and design teams to deliver improvements quickly. Develop go-to-market strategies and launch materials in partnership with Marketing, Support, and Customer Success. Manage beta programs, staged rollouts, and feature launches to ensure successful adoption. Instrument features before launch, monitor usage, and conduct experiments to optimize activation, adoption, engagement, and retention. Prepare data-driven insights and strategic narratives for weekly and quarterly business reviews, as well as annual planning. Coordinate with cross-functional teams to manage dependencies, shared product surfaces, and broader platform initiatives. Support the onboarding, development, and mentoring of junior Product Managers when needed. Requirements: 7–9 years of Product Management experience, ideally within B2B SaaS environments. Proven experience working on communication or messaging products, such as unified inboxes, helpdesks, CPaaS platforms, or CRM messaging solutions. Demonstrated success launching customer-facing features that positively impact activation, adoption, engagement, or retention. Experience building products for agencies, multi-tenant platforms, or white-label solutions. Familiarity with preparing data, insights, and narratives for business reviews and annual planning. Strong customer communication skills, with the ability to conduct interviews confidently, empathetically, and effectively. Excellent written communication skills, including the ability to produce concise PRDs, product updates, and stakeholder documentation. Strong analytical and product thinking skills, with the ability to synthesize qualitative feedback, quantify opportunities, and identify meaningful UX improvements. Demonstrated ownership of product areas, including independent planning, prioritization, scoping, trade-off management, and execution. An artifact-driven approach to product management, producing clear documentation and deliverables throughout the product lifecycle. Daily use of AI tools for customer research synthesis, analysis, documentation, PRD creation, and prototyping. Experience designing and delivering AI-powered product capabilities, such as suggested replies, conversation summaries, intelligent routing, or AI agents. Deep understanding of messaging channels and associated requirements, including A2P 10DLC, WhatsApp Business Platform, email deliverability, and consent management. Familiarity with competing communication and inbox platforms, including HubSpot, Intercom, Front, and Zendesk. Strong understanding of product metrics and funnels, including activation, adoption, engagement, retention, and time to value. Experience running discovery and validation cycles using prototypes, beta programs, and customer feedback. Knowledge of AI feature design principles, including quality measurement, trust, and adoption. Technical fluency in collaborating with engineering teams on APIs, webhooks, and event pipelines. Experience using product analytics tools such as Pendo, Amplitude, Mixpanel, or Superset to guide decisions. Ability to thrive in a fast-paced, execution-focused environment with a high degree of autonomy and accountability. Benefits: Fully remote position based in India. Opportunity to work in a global, remote-first organization with teams across 10+ countries. Significant ownership over product strategy, execution, and measurable business outcomes. Opportunity to develop and launch AI-native communication features at scale. Collaboration with cross-functional teams across product, engineering, design, marketing, and customer success. Exposure to a high-scale SaaS platform serving agencies, entrepreneurs, and SMBs worldwide. A culture that values initiative, autonomy, innovation, clear communication, and execution. Opportunities to contribute to product development processes and mentor junior team members.