Sr. Manager, Sales Operations - Salesforce - CRO Services

Accountabilities: Build and maintain scalable data models, dashboards, reporting tools, and analytical solutions that enable data-driven decisions across sales and marketing. Manage the end-to-end sales analytics process, including data sourcing, cleansing, exploration, modeling, validation, and interpretation. Develop predictive and prescriptive models to identify trends, forecast performance, and optimize sales effectiveness. Explore advanced analytical approaches, including knowledge graphs and the integration of diverse data sources such as claims, EHR, and wholesaler data. Evaluate and help implement emerging AI tools and technology platforms that strengthen analytical and commercial capabilities. Translate complex analytical findings into clear, practical recommendations for senior leadership and business stakeholders. Oversee sales and marketing processes related to lead generation, qualification, handoffs, pipeline tracking, and measurement across marketing, inside sales, and outside sales. Partner with marketing to maintain effective database segmentation, supplemental contact sourcing, lead-generation measurement, and data accuracy. Develop and enhance dashboards that provide weekly, monthly, and quarterly visibility into pipeline health, demand generation, sales performance, and business trends. Maintain an experience database serving as a centralized source of information on past projects, proof points, and claims to support marketing, business development, and proposal activities. Serve as a subject matter expert for the sales and marketing technology stack, including CRM, CMS, and marketing automation platforms. Coordinate technology delivery across multiple vendors and concurrent initiatives, ensuring solutions meet business and technical expectations. Establish standard practices, reusable components, and guidelines for integrated technology platforms. Conduct root-cause analysis of sales operations and demand-generation challenges, recommend solutions, and drive resolution through cross-functional collaboration. Support strategic projects and other initiatives as assigned. Requirements Bachelor’s degree in a relevant field or equivalent professional experience; alternatively, a master’s degree with relevant experience. 5–8 years of relevant experience, or 3–5 years with a master’s degree. Advanced expertise in CRM, content management systems, and marketing automation platforms. Strong understanding of sales and marketing technology, analytics, data management, and commercial operations. Ability to develop practical, innovative solutions to complex business and technical challenges. Demonstrated ability to anticipate stakeholder needs, identify improvement opportunities, and provide strategic guidance rather than simply responding to requests. Strong analytical, problem-solving, and critical-thinking capabilities, with the ability to interpret data and turn findings into actionable recommendations. Excellent written and verbal communication skills, including the ability to lead discussions and communicate effectively with stakeholders at different organizational levels. Familiarity with healthcare, clinical research, life sciences, pharmaceutical, or PBM environments is advantageous. Experience working with external vendors or partner organizations and managing technology-related deliverables. Strong mentoring and collaboration skills, with the ability to contribute effectively within cross-functional teams. Excellent organization and prioritization skills, with the ability to manage multiple initiatives and meet deadlines. Adaptability, independent judgment, and a willingness to evaluate, recommend, and implement new tools and platforms. Ability to work a flexible schedule when needed to support project deadlines. Willingness to travel occasionally, with travel expected to remain below 25%. Benefits Remote work opportunity within the United States. Competitive salary. 401(k) plan with company matching. Tuition reimbursement after 90 days of employment. Flexible work environment. Discretionary paid time off and paid holidays. Medical, dental, and vision coverage. Health Savings Account and Flexible Spending Account options. Telemedicine and virtual healthcare services. Employee assistance and wellness programs. Adoption assistance. Short-term disability coverage after 90 days of employment. Long-term disability and life insurance. Employee discount programs. Career growth and promotion opportunities. Supportive and inclusive workplace culture focused on collaboration, curiosity, conscientiousness, consultation, and compassion.