Sr. Certification Specialist

Accountabilities: Review student records, monitor enrollment activity, and process enrollment certifications through PeopleSoft and the Department of Veterans Affairs' Enrollment Manager system. Ensure that enrollment reporting, reconciliation, and certification activities comply with applicable Department of Veterans Affairs (VA) rules, regulations, and institutional procedures. Collaborate with academic advising operations, financial services, and other internal departments to investigate and resolve escalated certification questions and concerns. Assist current and prospective students in addressing issues related to their VA educational benefits, providing clear guidance and timely support. Coordinate with international and overseas points of contact to facilitate accurate and timely enrollment certifications. Follow applicable State Approving Agency (SAA) and VA requirements, as well as internal Veterans Certification Office protocols, to maintain compliance and operational consistency. Serve as a key point of contact for students and staff seeking general information about veterans' educational benefits and help manage escalated inquiries. Develop, update, and maintain job aids, process documentation, and internal training materials to support consistent certification practices. Perform additional duties as assigned to support the department's operational objectives. Requirements Bachelor's degree from an accredited higher education institution. At least two years of professional experience working within a higher education institution, preferably in a Veterans Affairs office, student advising department, or a related student services function. Knowledge of student enrollment processes, educational benefit administration, and regulatory compliance requirements is an advantage. Experience using PeopleSoft and the VA Enrollment Manager system is preferred. Proficiency in Microsoft Office applications and the ability to manage records, documentation, and administrative information accurately. Strong analytical and problem-solving skills, with the ability to review complex records, investigate discrepancies, and resolve certification-related issues. Excellent written and verbal communication skills, with the ability to explain policies and procedures clearly to students, colleagues, and external stakeholders. Strong organizational skills, attention to detail, and the ability to manage multiple priorities while meeting deadlines. A collaborative and service-oriented approach, with the professionalism and discretion needed to handle student information and sensitive inquiries. Ability to work independently in a remote environment while coordinating effectively with cross-functional teams. Benefits Competitive starting salary: Hiring rate of $46,000 per year, as specified in the original posting. Remote work arrangement: Full-time remote position. Generous paid time off: 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays annually, with an additional holiday during general election years. Time off is prorated according to hours worked. Comprehensive healthcare coverage: Medical, vision, dental, and prescription plans for eligible employees and their families, with coverage generally beginning on the first day of the month following the hire date. Additional insurance options: Term life insurance, accidental death and dismemberment insurance, and long-term disability coverage, subject to eligibility. Retirement savings opportunities: Access to supplemental retirement plans, including 401(k), 403(b), 457(b), and Roth options, subject to plan terms. Retirement stipend: Eligible Contingent II employees receive a stipend equivalent to 7.25% of their base salary and may contribute to a supplemental retirement account. Tuition benefits: Eligible employees can access tuition remission for studies at the employing institution or the University of Maryland, College Park. Spouse and dependent undergraduate tuition remission may be available after two years of service, subject to applicable conditions. Professional development: Opportunities to strengthen expertise in higher education administration, veterans' educational benefits, regulatory compliance, and student services. Inclusive workplace: A commitment to equal employment opportunities, accessibility, and reasonable accommodations for qualified applicants and employees.