Solution Delivery Manager, Sightline & Data Solutions

Accountabilities:: Client Relationship and Contract Management: Own post-contract customer relationships, ensuring high-quality service delivery, alignment with contractual commitments, and effective management of scope changes and client expectations. Program Leadership and Execution: Lead cross-functional teams and provide strategic direction throughout program planning, implementation, and execution to ensure successful delivery against agreed objectives. Project and Financial Management: Develop and oversee clinical trial budgets, monitor financial performance, manage project timelines, and contribute to resource allocation decisions to maximize efficiency. Quality and Delivery Oversight: Ensure that customer engagements are delivered on schedule and meet established quality standards, while maintaining a thorough understanding of implemented solutions. Regulatory and Ethical Compliance: Ensure all program activities comply with applicable healthcare regulations, industry standards, and ethical guidelines. Strategic Business Collaboration: Partner with sales and business development teams to scope prospective customer engagements and identify opportunities for future collaboration. Stakeholder Communication: Establish effective communication channels to share customer feedback, identify potential business opportunities, and maintain alignment across internal and external stakeholders. Product and Science Collaboration: Provide strategic insights and recommendations to science and product teams to support service optimization, improve solutions, and enhance customer outcomes. Requirements: Bachelor's degree in Business, Healthcare, or a related discipline. At least 5 years of experience managing customer delivery for large-scale enterprise engagements, with a strong understanding of the healthcare provider market. Proven track record of successfully delivering complex technology programs and managing multiple stakeholders. Demonstrated ability to build, develop, and maintain strong customer relationships, both internally and externally. Experience managing project budgets, timelines, resources, and contractual commitments. Strong understanding of regulatory requirements, industry standards, and ethical considerations in healthcare environments. Excellent communication, presentation, analytical, and stakeholder management skills. A consultative and collaborative approach, with the ability to influence stakeholders and align cross-functional teams around shared objectives. Experience in public health, disease surveillance, or laboratory science is considered a strong advantage. Familiarity with complex service offerings involving multiple technologies, processes, and stakeholder groups is preferred. A proactive, adaptable mindset, with the ability to take initiative and perform effectively in a dynamic, fast-paced environment. An entrepreneurial attitude, combined with curiosity, a willingness to learn, and enthusiasm for collaborative problem-solving. Proficiency with Google productivity tools, including Gmail, Google Calendar, Sheets, and Docs, is preferred. Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization. Benefits: Competitive annual base salary ranging from $115,500 to $173,000, depending on experience, qualifications, and work location. Additional performance-based bonus opportunities. Comprehensive employee benefits package. Remote working arrangement, with flexibility to work from anywhere in the United States. Full-time employment opportunity within a fast-growing healthcare technology and data science environment. Opportunity to contribute to innovative solutions at the intersection of healthcare, technology, and scientific research. Collaborative and inclusive working culture that encourages innovation, curiosity, and professional development. Access to resources and programs supporting employee well-being and work-life balance. Opportunities to work with multidisciplinary teams and influence the development of next-generation healthcare intelligence solutions. An environment that values individual contributions, continuous learning, and career growth.