Solution Architect Associate

Accountabilities: Solution Architecture & Governance: Design, implement, and govern end-to-end Salesforce solutions aligned with business objectives, platform standards, scalability requirements, and security and compliance guidelines. Client Discovery & Requirements Gathering: Lead client-facing discovery sessions, requirements workshops, and technical design discussions, translating business needs into clear functional and technical specifications. Architecture Documentation: Create and maintain comprehensive solution documentation, including architecture diagrams, solution design documents, data flows, integration specifications, and configuration and workflow decisions. Salesforce Platform Architecture: Define and review Salesforce data models, security frameworks, including profiles, permission sets, and sharing rules, automation strategies using Flows, and programmatic development approaches involving Apex and Lightning Web Components (LWC). Salesforce Cloud Solutions: Architect and oversee Service Cloud capabilities, including case management, Omni-Channel routing, knowledge management, entitlements, and email-to-case, alongside Life Sciences Cloud and Health Cloud solutions where applicable. Integration Architecture: Define integration strategies between Salesforce and external systems using REST and SOAP APIs, event-driven architectures, Platform Events, and Change Data Capture. MuleSoft Collaboration: Partner with MuleSoft and integration teams to design API-led connectivity, error-handling mechanisms, retry strategies, and monitoring processes while providing architectural oversight. Presales & Solution Scoping: Support presales activities by developing high-level estimates, defining delivery approaches, identifying assumptions and risks, and preparing implementation roadmaps. Technical Leadership: Guide onshore and offshore engineering teams through architecture reviews, implementation guidance, technical decision-making, and quality assurance checkpoints. Regulatory Compliance: Support regulated life sciences projects by ensuring validation readiness, auditability, change control, and release governance requirements are incorporated into solution designs. Environment & Deployment Management: Define environment strategies and oversee CI/CD governance and deployment readiness using Git, Salesforce DX (SFDX), Copado, Gearset, Azure DevOps, GitHub Actions, or equivalent tools. Requirements 8+ years of experience working with the Salesforce platform, including at least 3 years in a Solution Architect, Technical Lead, or similar architecture-focused position. Strong hands-on understanding of Salesforce platform capabilities, particularly data modeling, security architecture, automation, and Salesforce Flows. Working knowledge of Salesforce programmatic development, particularly Apex and Lightning Web Components (LWC), with the ability to evaluate technical trade-offs and guide development teams. Proven experience delivering solutions across multiple Salesforce clouds, including Service Cloud and at least one of Life Sciences Cloud or Health Cloud. Strong expertise in designing and implementing integrations using REST/SOAP APIs and event-driven architecture patterns. Experience coordinating with middleware and integration teams, particularly those working with MuleSoft or equivalent integration platforms. Demonstrated ability to produce and maintain comprehensive solution architecture documentation for both technical and non-technical stakeholders. Experience supporting Agile delivery teams and overseeing implementation activities throughout requirements gathering, development, testing, and release. Familiarity with Salesforce development and deployment practices, including CI/CD pipelines, environment management, and release governance. Understanding of regulated life sciences environments, including validation, auditability, compliance, and change management requirements, is highly valuable. Excellent client-facing communication and stakeholder management skills, with the ability to facilitate workshops, explain complex technical concepts, and present solutions to senior executives. Strong analytical and problem-solving abilities, combined with the capacity to manage ambiguity, make informed decisions, and influence teams without relying on formal authority. Ability to work independently while collaborating effectively with geographically distributed teams. Relevant Salesforce certifications are required: Salesforce Certified Platform Administrator. Salesforce Certified Platform Developer I. Salesforce Certified Platform Developer II. Benefits Fully remote working arrangement from India. No travel requirements. Opportunity to contribute to international Salesforce implementation and digital transformation projects. Exposure to advanced Salesforce technologies, including Life Sciences Cloud, Health Cloud, Service Cloud, Data Cloud, and MuleSoft integrations. Collaboration with experienced professionals and distributed international engineering teams. Opportunities to strengthen technical expertise and expand architectural leadership capabilities. Exposure to complex enterprise solutions and regulated life sciences environments. Opportunity to influence architectural decisions and deliver meaningful solutions for global clients. A collaborative international community that encourages professional growth, knowledge sharing, and continuous learning.