Sleep Test Specialist (S1)

Accountabilities: As a Sleep Test Specialist, you will support patients throughout the at-home sleep testing process, ensuring they receive the guidance and follow-up needed to complete their tests efficiently. Contact patients through phone calls, emails, and SMS to provide clear instructions and guidance on completing their sleep tests. Answer patient questions, address concerns, and resolve obstacles that may prevent successful test completion. Maintain a professional, empathetic, and patient-focused approach in all communications. Proactively follow up with patients who have received their testing kits but have not yet completed their tests. Develop and implement engagement strategies to encourage timely test completion and improve patient participation. Identify reasons for delays or incomplete tests and take appropriate action to address them. Monitor patient progress and track key performance indicators related to test completion and engagement. Maintain accurate records of patient interactions, follow-ups, test statuses, and other relevant information. Identify trends and operational bottlenecks and use performance insights to improve follow-up strategies. Perform data entry, update patient records, assist with appointment scheduling, and handle other administrative responsibilities. Coordinate with clinical, marketing, and internal support teams to ensure consistent communication throughout the patient journey. Collect and share patient feedback, identify recurring challenges, and recommend improvements to the sleep testing experience. Contribute practical ideas and initiatives to improve operational efficiency and overall test completion rates. Requirements: You are a highly organized and proactive professional with strong communication skills and the ability to motivate patients while managing multiple responsibilities in a performance-driven environment. At least 2 years of experience in customer service, administrative support, patient engagement, or a related field. Previous experience in healthcare or direct-to-consumer (DTC) environments is an advantage. Bachelor's degree preferred, although relevant professional experience may be considered. Proven ability to meet or exceed performance targets in a metrics-driven environment. Excellent written and spoken English communication skills, with a preference for a high level of spoken English proficiency. Strong interpersonal skills, including the ability to communicate clearly, empathetically, and persuasively. Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and maintain consistent follow-up. Proactive problem-solving abilities and the confidence to identify obstacles and take initiative. Comfortable using CRM systems, patient management platforms, and basic reporting tools. Previous experience with Salesforce is a plus. Ability to work independently while collaborating effectively with cross-functional teams. Strong sense of accountability, reliability, and commitment to delivering high-quality services. Benefits: Competitive compensation: Attractive and competitive contractor rates. Weekly payments: Receive payments on a weekly basis. Fully remote opportunity: Work remotely from anywhere, with applicants welcomed across different regions. Full-time engagement: 40 contracted hours per week. Structured work schedule: Anticipated Monday-to-Friday schedule, with daily working hours to be confirmed according to client requirements and time zone availability. Free training and upskilling: Access learning opportunities to develop your professional skills. Ongoing support: Benefit from continuous guidance and assistance throughout your engagement. Supportive community: Join a vibrant professional community where contractors can connect and support one another. Additional opportunities: Access various other open positions and potential future engagements.