ServiceNow Senior Software Engineer - ITAM

Accountabilities: Lead ServiceNow development: Design, develop, configure, and maintain customized ServiceNow solutions based on functional and technical requirements, following established development standards and platform best practices. Support IT Asset Management: Implement and maintain solutions across Software Asset Management (SAM) and Hardware Asset Management (HAM), supporting effective asset lifecycle management and operational visibility. Troubleshoot complex issues: Conduct advanced troubleshooting and root cause analysis for ServiceNow platform issues, identifying and resolving technical problems efficiently. Manage integrations: Support, maintain, and troubleshoot integrations between ServiceNow and external systems, including ITSM, HAM, SAM, and other relevant enterprise applications. Maintain ServiceNow modules: Provide ongoing technical support and maintenance across applicable modules, including ITSM, CMDB, HRSD, SPM, IRM, SecOps, and BCM, where relevant to customer environments. Collaborate with stakeholders: Engage with business stakeholders, customers, and end users to understand requirements, clarify challenges, and deliver practical solutions that meet operational needs. Support platform maintenance and optimization: Participate in platform upgrades, cloning activities, patching, performance optimization, and related initiatives to maintain system stability and reliability. Lead and mentor engineers: Provide technical guidance, coaching, and mentoring to software engineers, helping improve development practices, problem-solving capabilities, and delivery quality. Ensure quality and compliance: Apply ServiceNow development and configuration best practices, follow internal coding standards, and promote scalable, maintainable, and reliable implementations. Document technical solutions: Maintain clear documentation of configurations, workflows, integrations, troubleshooting procedures, technical decisions, and issue resolutions. Manage deployments: Support and execute deployments, ensuring changes are implemented effectively and aligned with project requirements and release procedures. Contribute to continuous improvement: Identify opportunities to improve platform performance, development workflows, technical standards, and customer outcomes across professional services engagements. Requirements Strong experience as a ServiceNow Software Engineer or Developer, with senior-level technical expertise in platform development, configuration, troubleshooting, and maintenance. Demonstrated hands-on experience with IT Asset Management (ITAM), particularly Software Asset Management (SAM) and Hardware Asset Management (HAM). Strong knowledge of ServiceNow development practices, including customization, configuration, workflows, integrations, and platform support. Experience with ServiceNow ITSM and integrations, with familiarity across additional modules such as CMDB, HRSD, SPM, IRM, SecOps, and BCM considered beneficial. Proven ability to perform advanced troubleshooting and root cause analysis, diagnose complex technical issues, and implement effective resolutions. Experience supporting integrations between ServiceNow and external enterprise systems, including identifying and resolving integration-related issues. Practical experience participating in ServiceNow upgrades, cloning, patching, deployments, and performance optimization activities. Strong understanding of ServiceNow platform architecture, development standards, and recommended configuration practices. Required certifications: ServiceNow Certified System Administrator (CSA), along with Certified Application Developer (CAD) and/or Certified Implementation Specialist – IT Service Management (CIS-ITSM), as specified for the role. Experience working on complex enterprise projects or professional services engagements, with the ability to manage technical deliverables and maintain high quality standards. Demonstrated leadership capabilities, including mentoring engineers, sharing technical knowledge, and helping teams solve challenging development problems. Strong analytical, problem-solving, and communication skills, with the ability to work effectively with technical teams, business stakeholders, and end users. Excellent documentation and organizational skills, including the ability to explain technical solutions clearly and maintain accurate records. A proactive, collaborative approach to continuous learning, platform improvement, and delivering customer-focused solutions. Ability to work effectively in a remote environment and collaborate with distributed teams. Benefits Remote work: Flexibility to work remotely while collaborating with a global team. Professional development: Support and guidance to expand ServiceNow expertise and work on complex enterprise implementations. Certification opportunities: Access to official ServiceNow training to pursue additional platform certifications. Technical growth: Opportunities to deepen expertise in ITAM, SAM, HAM, ITSM, integrations, platform optimization, and enterprise ServiceNow solutions. Leadership opportunities: The chance to mentor engineers, influence development practices, and contribute to technical decision-making. Collaborative culture: Work with experienced ServiceNow professionals in a team that values diverse perspectives, creativity, and knowledge sharing. Meaningful project exposure: Contribute to large-scale professional services projects and help customers improve their digital workflows and technology operations. Continuous improvement: Opportunities to introduce innovative solutions, strengthen engineering standards, and improve delivery quality. Inclusive workplace: A commitment to equal opportunity, respect, and creating an environment where employees can contribute and grow.