ServiceNow Developer Senior

Accountabilities:: Develop and customize applications and modules on the ServiceNow platform, particularly within ITSM areas such as Incident, Problem, and Change Management. Create custom scripts, including Business Rules and Script Includes, to automate processes and address business requirements. Design and maintain integrations between ServiceNow and external systems using REST, SOAP, web services, and related technologies. Perform ServiceNow administration activities, including user and role management, system maintenance, and platform health checks. Customize user interfaces, forms, workflows, and other platform functionality to align with operational and business needs. Provide technical support and troubleshooting for platform functionality and integrated processes. Partner with end users, stakeholders, and management to define and develop reports, dashboards, and data analysis solutions. Participate in technical process reviews, postmortems, and continuous improvement initiatives. Analyze requirements, identify technical challenges, troubleshoot issues, and develop effective solutions. Contribute to methodology improvements, customer deliverables, technical specifications, and proposal activities. Lead Scrum demonstrations, working groups, and other team initiatives while communicating technical concepts to diverse audiences. Collaborate with stakeholders at all levels, influence technical decisions, and mentor junior team members to support professional development. Maintain relevant ServiceNow and industry certifications and pursue additional certifications as appropriate. Requirements: Technical training, relevant certification(s), or a degree in a technical or related discipline. At least 3 years of relevant professional experience. Demonstrated experience developing and customizing ServiceNow applications and modules, particularly ITSM solutions. Experience creating and consuming integrations using REST, SOAP, web services, or similar technologies. Strong scripting capabilities in at least one programming language, preferably JavaScript. Familiarity with ServiceNow data management tools such as Import Sets, Transform Maps, and the Configuration Management Database (CMDB). Ability to understand complex requirements, troubleshoot technical issues, and develop practical solutions aligned with customer needs. Understanding of Agile software testing and development lifecycles, including smoke testing, integration testing, and production deployment. Ability to identify, understand, document, and develop functionality that supports customer value streams. Strong organizational and time-management skills in a fast-paced software development environment. Ability to learn and adopt new technologies quickly. Excellent written and verbal communication skills for effective collaboration with both technical and non-technical stakeholders. Strong analytical, problem-solving, debugging, and decision-making abilities. Ability to identify and resolve process issues, support methodology changes, and manage customer deliverables. Ability to act as a technical authority and contribute to proposals and technical specifications. Experience leading Scrum demonstrations, work groups, or collaborative technical initiatives. Ability to influence stakeholders at different levels and mentor junior professionals. Active ServiceNow Certified System Administrator certification. Active Top Secret security clearance or DOE Q Access Authorization . U.S. citizenship is required. Ability to work remotely within the United States. Availability for less than 10% travel. Benefits: Estimated salary range of $97,968–$126,500 , with actual compensation based on experience, geographic location, and applicable contractual requirements. Full-time, fully remote work environment with a flexible work week. Comprehensive medical plan options, including plans with Health Savings Accounts. Dental and vision insurance options. 401(k) plan with company matching and pre-tax and post-tax contribution options. Paid time off, including vacation, sick, personal, and holiday leave. Paid parental, military, bereavement, and jury duty leave. Up to 160 hours of paid family leave during a rolling 12-month period for eligible employees. Short- and long-term disability coverage. Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance options. AI-powered career development tools and learning opportunities. Internal mobility support to help employees pursue career goals. Opportunities for professional growth, certification, and technical development. Culture focused on innovation, collaboration, flexibility, and support for military-connected professionals.